Customer Experience Training Coordinator

• Elkhart
• Hybrid

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles commercial passenger vehicles and overlanding vehicles in North America Latin America and the Caribbean. We are on a journey of continuous growth now looking for our next star a passionate Customer Experience Training Coordinator within our Customer Experience capability. This position reports to the Director Customer Experience and will work in Elkhart IN Dometic Office Location.

About the position

As a Customer Experience Training Coordinator in the Customer Experience team you will play a pivotal role in shaping how our teams engage with customers across channels. Youll design coordinate and deliver training programs that empower our customer-facing teams to provide consistent high-quality service aligned with our brand values and operational goals.

Your main responsibilities

• Develop and implement training programs for customer service technical support and sales teams focused on customer experience excellence.
• Collaborate with cross-functional teams (Product Marketing HR and Operations) to ensure training content reflects current products systems and customer expectations.
• Facilitate onboarding sessions for new hires and ongoing development workshops for existing staff.
• Monitor training effectiveness through feedback performance metrics and customer satisfaction data; recommend improvements accordingly.
• Maintain and update training materials manuals and e-learning modules using Dometics learning management system (LMS).
• Coordinate logistics for training sessions including scheduling materials preparation and communication with participants.
• Support the rollout of new tools systems or processes that impact customer interactions.
• Champion a culture of continuous learning and customer-first thinking across the organization.
• Travel is required for this position.

What do we offer

You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact