Opportunities Application Support Engineer (Computer Services Officer 3)

About Us

AtCSDS we prioritize people both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible reliable digital solutions centered around user needs.

In todays tech-driven world CSDS empowers government departments with essential digital solutions to meet Nova Scotians expectations. As a trusted partner across government we enable departments to fulfill their mandates with secure user-friendly services. From healthcare and education to public safety we collaborate to transform how services are designed and delivered.

We dont just implement technology; we modernize outdated systems and reimagine processes. Our agile data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotias evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms youll play a key role in building a more inclusive responsive government for Nova Scotians.

Together were setting new standards for digital public service delivering resilient solutions that meet todays needsand anticipate tomorrows challenges.

About Our Opportunity

You will join Digital Platform Services within the Emerging Platforms team a highly capable engineering team that builds and supports the reusable digital platforms powering modern government services in Nova Scotia. We take end-to-end ownership researching opportunities designing platform architecture writing code automating cloud infrastructure and operating production systems. Our work spans payments notifications forms and other shared components that delivery teams rely on to serve citizens. We partner closely with product managers delivery leads and business stakeholders across departments and we take pride in being open transparent and collaborative. If you want to work in a technically broad mission-driven environment where your contributions directly advance digital service delivery for the province this is the place.

Were hiring an Application Support Engineer who brings solid backend development background ( or ) and some familiarity with cloud infrastructure provisioning and management (e.g. Terraform for AWS/Azure). In this role you will primarily serve as a support-oriented engineer handling bug fixes incident response and client or internal user requests while also contributing to cloud deployments infrastructure maintenance and platform operations. This position is ideal for someone eager to expand their skills across the full stack and cloud environment and grow with guidance from more experienced colleagues as you take on increasingly complex responsibilities.

Primary Accountabilities

Application Support & Bug Fixing

• Investigate reproduce and resolve defects in custom applications ().
• Perform small enhancements and code cleanup within existing services.
• Support API integrations and troubleshoot issues across service boundaries.
• Participate in code reviews adhering to team coding standards and secure development practices.

Automated Testing & Quality Assurance

• Maintain and extend automated test suites (unit integration and regression tests) to ensure platform stability.
• Write targeted tests to verify bug fixes prevent regressions and support continuous delivery workflows.
• Contribute to improving test coverage and quality in existing applications and services.
• Work with senior engineers to embed testing into CI/CD pipelines and ensure reliable deployments.

DevOps & Automation Support

• Maintain and update Terraform IaC for AWS and Azure environments
• Contribute to CI/CD pipeline improvements in GitLab.
• Support logging monitoring and alerting configurations (CloudWatch Azure Monitor etc.).
• Assist with routine operational tasks (deployments environment maintenance dependency updates).

Platform Operations & Legacy System Support

• Handle Tier 2/Tier 3 operational issues for existing platforms.
• Provide operational support for MOVEit and other legacy systems as needed.
• Maintain documentation for configurations operational procedures and known issues.

Cloud Infrastructure Support

• Contribute to provisioning maintenance and troubleshooting of AWS and Azure services.
• Work with senior engineers to implement secure scalable cloud configurations following best practices.

Continuous Improvement

• Identify opportunities to reduce toil through automation.
• Improve platform stability performance and operational resilience.
• Support periodic platform upgrades refactors and optimization efforts.
• Contribute to incident postmortems and follow-up remediation work.
  
  

Qualifications and Experience

As the successful candidate you will have a related Bachelors Degree in Computer Science plus three (3) years of related experience; or graduation from a recognized Information Technology Program plus three (3) years and six (6) months of related experience; or an equivalent combination of training and experience may be acceptable.

• 3 years of experience as a software developer DevOps engineer or platform engineer supporting production applications.
• Backend development experience using Core (C#) or similar languages.
• Experience diagnosing and resolving application defects including analysis of logs metrics integrations and cloud services.
• Experience writing and maintaining unit integration and regression tests ideally within automated testing or TDD workflows.
• Experience with Docker and containerized application development.
• Experience with CI/CD pipelines (GitLab GitHub Actions Azure DevOps etc.).
• Familiarity with Infrastructure as Code (IaC) using tools such as Terraform (Azure and/or AWS preferred).
• Understanding of observability fundamentals including logs metrics dashboards and alerting (e.g. CloudWatch Azure Monitor).
• Comfortable supporting and troubleshooting both modern cloud services (AWS/Azure) and legacy systems such as Microsoft IIS MOVEit and SelectSurvey.
• Exposure to Agile delivery practices such as Scrum or Kanban.
• Strong communication skills and the ability to collaborate across engineering product and business teams.
• Willingness to learn new technologies tools and platforms under guidance from senior team members.

Assets

• Experience with advanced observability practices including distributed tracing or structured logging strategies.
• Experience supporting or contributing to high-traffic or mission-critical systems or applications with high-volume transactions.
• Comfort working across multiple programming languages and frameworks with openness to learning new ones.
• Exposure to container orchestration tools such as ECS Kubernetes or Azure Container Apps.
• Experience with relational and/or NoSQL databases (PostgreSQL SQL Server DynamoDB Cosmos DB etc.).
• Experience improving automated test coverage or working with broader test automation frameworks.
• Understanding of ITIL-style operational processes (incident change and problem management) in a production environment.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.

Working Conditions

We use a hybrid work model that balances flexibility with in-person collaboration. For your first 3 months you will be in the office full time so you can get to know the team and systems. After that you can expect to be in the office about two days per week with the remaining days worked remotely depending on operational requirements.

What We Offer

• Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules