First Line Support Analyst with French 247

Plovdiv - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed powered and optimized. With deep expertise across AI data cloud edge and software engineering we combine technology and talent to deliver end-to-end solutions from strategy and consulting to talent development and implementation. Our commitment to Akkodis Intelligence helps businesses connect the exponential power of technology with the irreplaceable strengths of human thinking and collaboration. Part of the Adecco Group and headquartered in Switzerland Akkodis brings together 50000 engineers and tech consultants in over 30 countries with services that span Consulting Talent Solutions and Academy. With a cross-sector view and strong delivery capabilities Akkodis empowers businesses to solve complex challenges and achieve sustainable impact.

About the role

The First Line Support Analyst is the first point of contact into the Service Desk via all agreed communication channels and is responsible for contact-registering classification resolution ticket tracking and end-to-end ticket management on the full range of services and applications as defined for the customer. They are expected to resolve all issues which can be resolved by the Service Desk and to perform a Log and Dispatch role for the remaining service requests. Excellent attendance and punctuality are required.

Responsibities:

Handling Business Clients Technical requests
Focusing on customer expectations and satisfaction
Analyzing clients problems and providing relevant solutions
Collaborating with other team members to provide high-quality support

Requirements:

Fluent in French confident in English
Proficient in Microsoft Office
Willing to communicate with business customers
Willing to work 12-hour shifts including weekends
Interested in resolving technical issues
Education in a relevant field

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 76.69 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology we look at the world differently. The future wont wait its time to start engineering a smarter future. Are you ready

Required Experience: