CSR I

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

• Manage customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.

• Keep track of open order report. Check with production and purchasing on status of open orders.
• Back up customer service on order entry (for vacations).
• Back up Receptionist with answering phones.
• Be the liaison between production and customer service.
• Enter ASNs on customer websites and/or communicate shipment information with the customer.
• Back up the quoting department with entry of RFQs and sending quotes to the customer.

• Responsible for customers follow-up for quotations samples literature new accounts etc.
• Provide coverage for receptionist positions when necessary.
• Additional duties as required by Supervisor/Management

SKILLS & COMPETENCIES:

• Must have Excellent organizational skills.
• Self-starter.
• Attention to detail.
• Competency in Microsoft Office Programs.
• Excellent & Professional verbal and written communication skills.
• Punctual and dependable.
• Perform all duties & responsibilities in a professional manner.
• Treat others with respect.
• Ability to work independently or in a team environment.

EDUCATION & EXPERIENCE

Required

• High school diploma or equivalent
• Minimum two (1) year Customer Service experience
• Experience working with data and order entry.

Desired

• Associate degree
• Experience in a manufacturing setting

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
• Frequent use of hands and fingers for typing mouse use and handling documents.
• Visual acuity required to read computer screens printed materials and digital devices.
• Occasional standing walking bending and reaching within the office environment.
• Occasional lifting or carrying of light items such as files office supplies or a laptop (typically up to 1020 pounds).
• Regular communication through speaking and hearing in person by phone and during virtual meetings.

EEOC Statement

MW Industries equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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