Customer Service Support (Fixed-Term, Full- Time)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Please submit your application as soon as possible as we reserve the right to close this advertisement at any time.
Cochlears mission is to help people hear and be heard. As the global leader in implantable hearing solutions Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to peoples lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
Customer Service Coordinator/ Support(Fixed-Term Full- Time)
Office-Based Bologna Italy
About Us Cochlear
Cochlearis the global leader in implantable hearing solutions helping people of all ageshearand connect with life. Our mission is to transform the way people experience sound by delivering innovative technology and world-class service. Join usin Italy Teamand make a real difference in the lives of millions.
YourProfile:
High school diploma or equivalent2years experiencein customer service or sales support
Excellent communication skills and strong empathy
Ability to organize work prioritize tasks and work with urgency and flexibility
Fluent inEnglish; knowledge of Italian healthcare system is a plus
Proficient inMicrosoft Officeand familiar with CRM systems
Experience inmedical devicesorhealthcaresector preferred
Problem-solving mindset and team player
YourResponsibilities:
Deliver aworld-class customer experienceto patients clinics and business partners
Managetenders system orders and service requestsusing Oracle OM Oracle SR Salesforce andMy Cochlear Portal
Act as thedirect contact for Oticon service and order management
Collaborate with cross-functional teams and contribute to process improvements
Participate in projects and meetings sharing ideas and feedback constructively
Ensure compliance with quality and safety procedures
YourBenefits:
Be part ofa global leaderin hearing solutions
Opportunity todevelop your skillsin customer service and operations
Work in adynamic collaborative environmentwith real impact on peoples lives
Competitivecompensationandbenefitspackage
Professional growth and involvement in strategic projects
Fixed-Term Contractwith potential for future opportunities
Ready to Make a Difference
If you are interestedpleasesubmityour English resumeandletschange lives together!
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions perspectives experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments then we have several programs in place to support you.
For more information about Life at Cochlear visit
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
