3rd Line Infrastructure Engineer SC Cleared
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: UK - Nottingham UK - Hatfield UK - Milton Keynes Job-ID: 216697 Contract type: Standard Business Unit: Information Technology
Life on the team
3rd Line Support Analyst Wintel AD
Competitive Salary on-call overtime comprehensive and flexible benefits
Hatfield Nottingham or Milton Keynes (full-time in office)
Must be SC Cleared or willingness to undertake
Multiple Opportunities
A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham Hatfield or Milton Keynes)
The successful candidate will join our shared delivery team supporting multiple customers providing proactive and reactive support of the estate management including resolution of incidents root cause analysis and completion of change requests.
The roles will focus on incidents increasing the first time fix rates ensuring SLAs are met and wider call management.
What youll do
Technical 80%
- Call and incident Management
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customers and Computacenters Security Policies
Administration 20%
- Participate in team and sector meetings
- Utilise the relevant ITSM tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records and associated paperwork
- Monitor and update the call management system as required
- Assist with SLA reporting
What youll need
- 5 years experience managing maintaining configuring and troubleshooting large scale hybrid environments
- 3 years experience with Microsoft Windows Server Operating Systems Windows Active Directory and Entra ID VMware/Hyper-V
- Currently holds SC or above clearance level.
- Has a good understanding of ITIL Service Operations; Incident Request Problem & Change Management as it relates to a support role
- Able to communicate clearly with peers as well as management
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Flexibility to adjust to changing requirements schedules and priorities
- The ability to socialize ideas make recommendations and gather team consensus to move forward
- Excellent communication writing meeting facilitation skills
- Technical qualifications i.e. Microsoft Windows Server Vmware Vsphere Microsoft Azure Services
- Familiarity of PowerShell to accomplish tasks and provide reporting
Desired:
- In depth experience in a 3nd Line Support capacity with demonstrable experience of resolving incidents in complex environments
- Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
- Management of Microsoft Windows Server within a hybrid environment
- Expert in providing operational support for identity services including Authentication Authorization Access Federation
- Accurate and logical problem solving skills
- Ability and desire to excel in a team environment
- Active Directory deployment/configuration/troubleshooting skills including Group Policy
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment
- Supporting Microsoft Windows Networking Services such as DNS/DHCP
- Managing Anti-Virus services and reporting
Advantageous:
- Modern Device management (Intune Workspace One)
- Azure Privileged Identity Management and Identity Governance
- Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)
- Hold Microsoft Identity and Access Administrator Certification (SC-300)
- Converged technologies (Simplivity UCS)
- Virtualisation (VMware Hyper-V)
About us
We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.
Our business may be about technology but first of all its about people
With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.
As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!
Required Experience:
IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
About Company
Unsere Kunden sind einige der größten Organisationen der Welt. Wir arbeiten hart daran, sie kennen zu lernen, ihre Bedürfnisse zu verstehen und sie in den Mittelpunkt unseres Handelns zu stellen.
