Area Service Manager

Colorado Springs, CO - USA

Monthly Salary: $ 105400 - 136400

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Drives a Customer First culture within a full-service district with ability to grow and retain business talent and financial outcomes. Responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region. Average annual revenue of 5.5 million with an expected margin target of 45%.

Models STERIS values and demonstrates ability to drive innovative thinking and continuous improvement. Acts as a talent champion in attracting developing and engaging teams to build customer trust achieve financial and operational targets while effectively navigating change. Works cross- functionally with IPT Surgical Life Sciences Mobile SPD IMS and Consumable business to help drive cohesive customer solutions and support company growth. Ensures compliance with safety protocols and anticipates & manages risk. Effectively deploys STERIS resources in the best interests of our Customers employees and shareholders.

What youll do as an Area Service Manager

Customer Focus (50%):

Assumes primary ownership for Customer Satisfaction retention and revenue attainment for their district
Builds strong Customer relationships and represents Service in critical Customer meetings sales opportunities and escalated issue resolution that requires leadership intervention. Acts as a model for these skill for their team.
Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS Share of Wallet for local and national accounts within area of responsibility
Models and owns development of Customer First program outcomes and designs district-specific Customer engagement initiatives locally as needed.
Implements protocols and procedures as required ensuring cost effective delivery of service quality.
Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time and prepare for future work (skills experience).
Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met.

Growth & Continuous Improvement (50%):

Deliver targeted financial performance for the district including full profit & loss responsibility risk management for all district related activity including:
Partners with business unit controller and AVP to develop associated costs forecasted revenue and projected top/bottom line for district including inventory employee and other operational expenses and
costs/impacts of new programs and Customer/corporate/compliance requirements (safety training Monitors and manages employee performance to develop a high-performance team. Ensures training and coaching is provided to meet Customer needs; provides regular feedback coaching and timely performance discussions.
Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention.
Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory)
Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer operational and talent needs.
Assumes responsibility for understanding risk compliance safety and audit requirements within STERIS and where required by Customer agreements. Enforces standards codes and procedures (FLEET Maintenance Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites.

The Experience Skills and Abilities Needed

Bachelors degree and 6 years of experience including 2 years leading teams; In lieu of degree 14 years relevant work experience including relevant leadership experience including military experience and leadership.
Experience in resource planning managing employee performance and basic P&L/budget reporting.
Strong Written and Verbal Communication Skills.
Valid drivers license.
Basic- intermediate skills (Word Excel Outlook intranet) and ability to navigate multiple systems and create/distribute reports.

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is a brief overview of what we offer:

Market Competitive Pay
Flexible time off and (9) added holidays
Excellent Healthcare Dental and Vision Benefits
Vehicle & Mileage Reimbursement
Company Cell Phone Stipend/Laptop
Tools Equipment Uniforms provided
Long/Short Term disability coverage
401(k) with company match
Maternity & Paternal Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuitionreimbursement and continued education programs
Excellent opportunities for advancement and stable long-term career

Pay range for this opportunity is$105400.00-$136400.00.This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information visit .

If you need assistance completing the application process please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local law. We are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program absent the data metrics required by 60-741.44(k) shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your locations HR Office during normal business hours.

Required Experience:

Manager

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Summary Drives a Customer First culture within a full-service district with ability to grow and retain business talent and fi...