Senior Manager ServiceNow Consultant TC Belfast & LondonderryDerry

Senior Manager - ServiceNow Consultant - TC - Belfast & Londonderry/Derry (1670902)

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you we are counting on your unique voice and perspective to help EY become even better too. Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

EY has a number of career opportunities available and we are interested in meeting candidates who are looking for a new challenge one where you can develop your range of skills significantly. Be that a move out of industry into practice or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.

The team and the opportunity

At EY the Technology Delivery team executes and drives end-to-end transformational IT-centric programmes and projects by delivering solutions which encompass people process and technology. We tailor our delivery approach in order to execute on IT and ICT Strategies and realise the IT investments that underpin core business objectives for our clients.

New technologies and disruptive change are creating exciting opportunities: to work differently to work better and to find new ways of creating value for us and the clients we serve. As part of our NextWave strategy Programme Managers will provide Programme Leadership Support and Direction to support our clients technology centric programmes. We are looking to recruit high performing individuals with a proven track record in Programme Management and/or Portfolio/Project Management be part of our leading and growing Technology Consulting business.

By joining theTechnology Consulting teamyou will be helping our clients solve a whole range of challenges - from the requirement to respond to the ever-changing demands of the marketto overseeing large and complex transformation programmes that truly transform our clients ways of working As part of this growing team you will also get to help shape the innovative culture that makes EY such a great place to you have a keen interest in Technology Enabled Change as well as intellectual curiosity and energy then Technology Consulting could be exactly the right place for you and your next career move.

What we offer and how we will support your Career progression

• Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
• Continuous learning: Personalised career development including coaching experiences and formal learning so youll develop the mindset and skills youll need to thrive in the future. Transformative leadership we will give you the insights coaching and confidence to be the leader the world needs.
• Career progression: When you join EY you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here youll discover opportunities to help customise your career journey so that its as unique as you are.
• Benefits:We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs with a wide range of discounts offers and promotions.

Your experience in EY will also include:

• Free enrolment in EYs Tech MBA Programme accredited by Hult International Business School
• Discounted health insurance
• Pension
• The purchase of additional annual leave
• Hybrid Working model

Your key responsibilities

Client Responsibilities

• Work with our clients to take end to end responsibility for the delivery of technology focussed projects with a focus on ServiceNow reviews implementations and change projects
• Plans directs and co-ordinates activities to deliver projects from mobilisation through to implementation by leading directing and overseeing medium to large sized teams of project resources with a principle focus on solutions based on the ServiceNow platform
• Influences and negotiates project outcomes often across multiple functions. Prepares and presents analysis insights and recommendations to assist defined governance forums and senior client stakeholders with decision making
• Maintain focus so that projects deliver on key priorities and requirements and that dependencies and are managed to realise business benefits to agreed timelines
• Advise on project/programme level decisions that influence significant project direction and escalate decisions that cannot be resolved to the agreed governance forums

Internal Responsibilities

• Understand all our consulting service offerings and actively identify opportunities to better serve clientsand be able to build meaningful external relationships with our clients and internal relationships across service lines.
• Drawing on your skills and experience youll create innovative insights for clients looking to leverage their vendor framework improve their IT offerings execute on Programme commitments and adapt methods and practices to fit operational teams and cultural needs and contribute to thought leadership.
• Lead Technology Consulting engagements managing team performance and commercials including conducting performance reviews and contributing to performance feedback for all levels of staff and managing engagement billings and estimates to complete.
• Develop people through effectively supervising coaching and mentoring all levels of staff
• Understand follow and lead staff in workplace policies and procedures

Skills and attributes for success

To qualify for the role you must have:

• Around 5 years experience implementing ServiceNow
• A deep technical and functional knowledge of IT Service Management
• Additional mainline certifications from ServiceNow such as Certified System Administrator Certified Implementation Specialist Certified Architect (Technical or Architect) or willingness to gain them
• Certification and/or knowledge of ITIL
• Knowledge of the ITSM Market including other ITSM type products and platforms
• Experience working in a client facing role for a leading consulting or professional services company in delivery of large-scale complex technical projects or systems integration projects or experience working for a leading company in delivery of technical projects or systems integration projects
• Experience in one or more of our focus industries including Energy & Assets Financial Services Government & Public Sector Health & Wellness Consumer Product & Retail Telecommunications Media & Technology Advanced Manufacturing
• Experience of working in a matrix managed organisation
• Experience in the establishment training and management of teams comprised of client contractors and clients strategic partners
• Excellent communication skills tailoring communications to suit various audiences with the ability to translate IT strategy into measurable business benefits
• Have a track record of delivery within multiple large-scale technical transformation projects
• Have experience in seeking the alignment of business and IT operating across organisational and technology silos to drive common approaches delivering sustainable agile and re-usable solutions

Ideally you will also have:

• Experience in Configuration Management Service Request Management and Service Level Management. Additionally experience in the space of IT Asset Management (HAM & SAM) IT Operations Management (CMDB & Discovery) or Integrated Risk Management would be a plus.
• Certification and/or knowledge of ITIL (IT Infrastructure Library) ITIL v3 or ITIL v4
• A strong academic record including a third level degree preferably in a business or IT related discipline from a recognised third level institution will be beneficial
• Project Management including experience in tracking monitoring advising and maintaining status and actions across engagements
• Experience with Stakeholder Management and working collaboratively across IT Finance and other parts of the business
• Experience communicating and presenting project information to project team finance and other stakeholders
• A continued ambition to further develop and learn fostering an interest in innovative technologies
• A desire to identify new opportunities and help to create proposals to help solve our clients most complex
  needs

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected practices are equitable and everyone experiences a sense of belonging: Inclusion diversity and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets behaviours and operations is fundamental to driving innovation building strong relationships and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. Youll be embraced for who you are and empowered to use your voice to help others find theirs.

CIPD 2020 Diversity and Inclusion Winner GreatPlaceToWorks Top 20 UKs Best Workplaces for Women 2020 (Super Large Category) And Times Top 50 Employers for Women 2019 & 2020.

If you are interested in the above role please submit a CV via the EY Careers Site at:EY Career Page

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