Loyalty and Retention Specialist

Cozy Earth recognized as the #299 fastest-growing company on the Inc. 5000 list is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft temperature-regulating bedding sleepwear loungewear and bath products. As the only brand to earn a spot on Oprahs Favorite Things for five years in a row across five different categories we pride ourselves on exceptional quality and innovation.

Were excited to expand our team with a Loyalty and Retention Specialist who will play a key role in evolving and elevating Cozy Earths membership program. This role is ideal for someone who is deeply customer-focused creatively curious and excited to help reimagine what a brand membership experience can be. Youll help bring our membership to life through thoughtful experiences engagement initiatives and programming that builds long-term loyalty and connection with our customers.

Responsibilities:

• Support and help grow Cozy Earths membership program with a strong focus on customer engagement and retention
• Brainstorm plan and execute creative membership initiatives experiences and moments of delight
• Help make the membership experience more interactive through campaigns content and touchpoints across channels
• Collaborate with retention email/SMS brand and creative teams to align messaging and member experiences
• Assist with planning and executing member-focused events activations or exclusive experiences (virtual or in-person)
• Gather customer feedback and insights to help improve the membership experience over time
• Track engagement metrics and member participation to understand whats resonating and where to iterate
• Help manage membership communications timelines and executional details
• Other duties as assigned

Skills and Qualifications:

• 02 years of experience in marketing customer experience community events or related roles
• Passion for the customer and creating meaningful memorable brand experiences
• Creative thinker who enjoys brainstorming new ideas and trying fresh approaches
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally and juggling multiple projects
• Clear communication skills both written and verbal
• Interest in DTC eCommerce loyalty or membership programs is a plus but not required

Why Join Cozy Earth

Comprehensive Benefits: Medical dental and vision coverage to keep you healthy.

Future Planning: 401K plan to secure your financial future.

Work-Life Balance: Flexible PTO to ensure you have the time you need for rest and relaxation.

Wellness Perks: Monthly self-care benefit to support your overall well-being.

Exclusive Discounts: Access generous discounts on all our products.

Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

IC