Operations Specialist

At MBK Senior Living were committed to putting people first our residentsandteam members. Exceeding expectations and enriching lives drives our day-to-day. And its all powered by Yoi Shigoto a Japanese concept that translates to good quality work. Its more than a mantra. Its part of our company-wide commitment to build trust set high standards and develop potential in ourselves and others!

Whether youre looking for a flexible part-time job or the pathway to a lasting career youll find it here at MBK Senior Livingand a whole lot more! When you join the MBK Senior Living team youll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining fitness wellness and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled energetic environment thats centered in hospitality and high-quality service

-Competitive salaries

-Professional development training and personal coaching through our Mentor Buddy and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical Dental Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If youre looking for a place where you can make an impact find purpose and joy and receive the training tools and support to reach your career goals look no further apply today!

Job Description

Job Summary:

The Operations Specialist travels to assigned MBK Senior Living communities to provide leadership in the absence of the community Executive Director (ED). They assess the community operations for strengths and opportunities establish strategies for driving growth and improvement while overseeing and directing the day-to-day functions and efficient operations of the Community. They ensure the highest quality of care for residents while improving the Communitys financial and operational stability and creating a harmonious working environment for all Team Members.

Duties & Responsibilities / Essential Job Duties:

• Travel to and support communities on short or long-term assignments
• Driving urgency:
• Implement immediate and effective solutions to critical operational challenges ensuring rapid stabilization and continuity of high-quality resident care and staff performance.
• Proactively identify and escalate urgent issues mobilizing cross function teams and resources to mitigate risks and prevent negative impacts on residents and community.
• Supporting Multiple Disciplines:
• Serve as a central hub of support and expertise for all community departments providing strategic guidance and hands-on assistance to ensure seamless integrated operations across care dining activities and maintenance.
• Foster a culture of interdepartmental collaboration by breaking down silos and promoting shared accountability for resident well-being and satisfaction.
• Impact Change:
• Lead strategic initiatives and spearhead significant changes to operational protocols resident programming and staff development directly influencing the communitys long-term success and reputation.
• Analyze and assess key performance indicators (KPIs) to identify opportunities for innovation and champion the adoption of new best practices to elevate the standards of care and service.
• Fulfill the responsibilities of the Executive Director job description.
• Represent the community with a positive and professional image.

Non-Essential Job Duties:

• Perform other job duties or special projects as assigned

Supervisory/Management Responsibilities:

• Direct and indirect supervision/management responsibilities for the entire community including direct management of all Department Directors and their line staff.
• Supervise hire train set performance goals and timelines provide coaching and monitor work performance.

Required Competencies:

• Must be at least 21 years of age.

• Current First Aid Certification is required.
• Must meet State specific requirements for the role.
• Must complete Background clearances (as required by government regulations).
• Must complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment).
• Valid class of drivers license required by state for vehicle/van(s) capacity and valid insurance or reliable method of transportation.
• Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word Excel Outlook Email etc.) and other office equipment (e.g. scanners copiers and fax machines).
• Must have excellent verbal and written communication skills including the ability to speak write and read English and must be comfortable explaining complex ideas and information to large groups and a wide audience with varying levels of understanding.
• Must possess the ability to make sound independent decisions when circumstances warrant remain calm and effectively manage conflicts stressful or emergency situations.
• Must possess the ability to be extremely discreet and maintain confidential data and information.
• Must possess the ability to deal tactfully and professionally at all times with personnel residents family members and guests.

Education License and Certification Requirements

• Must possess current State/Federal/Local required certification or license to manage a community.
• Bachelors/College Degree is required.
• Bachelors Degree in Business Nursing Human Services or Health Care field is preferred.

Experience Requirements (in years):

• 3 years of prior related work experience functioning in a leadership role at senior living operation is required.
• 2 years of prior management/supervisory experience is required

Physical Demands & Work Environment:

• Must be able and willing to travel to assigned communities 100% of the time stay for extended periods and support a flexible schedule on short notice including evenings and weekends when business needs dictate.
• Must be mobile and able to perform the physical requirements of the job includingbending kneeling squatting reaching overhead and repetitive motion.
• Must be able to move intermittently throughout the workday in the community and between divisions.
• Must be able to lift and carry up to 25 pounds and up to 10 pounds frequently.
• Must be able to push and pull up to 20 pounds as necessary.
• Ability to sit and work at a computer for prolonged periods.
• Ability to assist in physical movement of residents during routine transfers or emergency situations.
• Must be able to handle and maintain composure when dealing with sensitive situations such as grief and death within the community

Salary: $140000-$150000 Bonus

Inspiring people creating experiences and supporting goals are just a few ways MBK Senior Living creates a positive work environment. Its how we support our team members serve our residents and achieve our pursuit to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently the company owns and operates 35 Independent Living Assisted Living and Memory Care services in senior living communities throughout the Western United States. Were proud to have been ranked among the Top 50 Best Workplaces in Aging Services by Fortune magazine and certified as a Great Place to Work by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or other protected reason. Our company is committed to providing access equal opportunity and reasonable accommodation for qualifying individuals in employment its services programs and activities. To request reasonable accommodation contact.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding team members must not be considered an Excluded Party as defined by the U.S. Department of Health and Human Services any state Medicaid Programs and any additional federal and state government contract programs. If as a team member you learn that you are an Excluded Party at any time you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements:If employed at one of our senior living communities team members must continually comply with certain laws and regulations that impact the company including but not limited to as applicable state licensing regulations the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Resident Rights as defined by the U.S. Department of Health and Human Services and any other federal or state laws relating to team members professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an Excluded Party as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid addition at all times during your employment all associates must be in compliance with certain laws and regulations that affect the company including but not limited to Resident Rights HIPAA State licensing regulations and those laws relating you an associates professional license.