Intake and Administration Worker

Kingston - Australia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

yourtown is a trusted provider of services for young people with a focus on mental health and wellbeing long-term unemployment prevention of youth suicide child protection as well as support for those experiencing domestic and family violence.

Realise your potential at yourtown.

your opportunity

Based at either our Deception Bay or Kingston site and working with the Family Support Services team the Intake and Administration Officer is the first point of contact for all potential clients their families and referring representatives. You will work across a range of programs and will provide a responsive and professional service to support clients to move through the pre-engagement process to service engagement.

Your role will include:

respond to clients and referring agency representatives in a timely and courteous manner
determine potential clients eligibility for services referring to other more relevant services if required
conduct initial screening assessment and identify any immediate risks supporting clients to access crisis supports where required
monitor program wait lists and liaise with program managers and senior staff to ensure a seamless transition between wait list and program commencement
complete administration processes for case files and organisational records
liaise with internal and external stakeholders
maintain knowledge of the local service sector and network relationships with key referrers
some travel between Deception Bay and Kingston sites

what we are looking for

You will bring:

passion commitment and belief in young people
minimum diploma level qualifications in a Human Services Discipline and a minimum of two years experience undertaking intakes in a community services environment
knowledge and understanding of the diverse range of issues impacting children and families
demonstrated ability to establish and participate in networks for the delivery of services to children and families
demonstrated skills in verbal and written communication including a well presented and appropriate phone manner and the ability to impart knowledge clearly and effectively
demonstrated competence with MS Office client record management systems and office technology
ability to work both independently and within a team environment
Class C Driver Licence

your benefits

When you join yourtown you will be welcomed into a safe inclusive and diverse community and an established and reputable national organisation. We are a resilient resourceful and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

salary sacrifice options to increase your take home pay
ability to negotiate flexible work hours and work arrangements
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance banking and finance insurance and superannuation through our partner organisations
an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself join team yourtown and have an amazing impact on the lives of young people their families neighbourhoods and the wider community in Australia.

To apply and for a full Position Description please visit: Marnie Elliot Talent Partner on

Role closes: 16 January 2026 but may be filled before the close date if a suitable candidate is identified

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.

yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.

yourtown is a trusted provider of services for young people with a focus on mental health and wellbeing long-term unemployment prevention of youth suicide child protection as well as support for those experiencing domestic and family violence.Realise your potential at yourtown.your opportunityBased ...