Critical Time Intervention Specialist

You go to work every day. Make the commute clock in do your job clock out and head home.

What if what happened in the middle changed everything

At Shelter House your work saves lives. Not just sometimes: every single day. Whether you help provide emergency shelter support your colleagues with daily operations assist shelter guests with finding and financing an apartment when they leave shelter help clients find jobs or provide support to individuals who left the streets after experiencing chronic homelessness and are now tenants in a supported apartment your work advances the lives of people in crisis.

Commute to work. Change lives. Head home.

Thats the job. Join us.

Key Qualities:

• Commitment. You believe in Shelter Houses mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting but to the fact that it is here.
• Curiosity. You have a habit of asking why or how which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when and you have methods in place to ensure you make that happen.
• Communication. When you write or speak folks know exactly what youre saying and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization its employees and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert focused and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities:

1. Client Services

• Provide direct case management using the Critical Time Intervention (CTI) model.
• Conduct in-reach within hospitals and correctional facilities to engage eligible individuals during the discharge planning process.
• Assess clients for housing instability and determine appropriate diversion or prevention interventions.
• Develop individualized housing and service plans that address short- and long-term stability.
• Connect clients to housing resources including but not limited to mediation with landlords family reunification emergency assistance and community-based supports.
• Assist with securing documentation (ID income verification housing history etc.) necessary for housing placement.
• Facilitate warm handoffs to community providers when appropriate to ensure continuity of care.

2. System Coordination & Partnership

• Build and maintain collaborative relationships with social workers and reentry staff at healthcare systems and correctional institutions.
• Coordinate closely with emergency shelter staff outreach specialists behavioral health services and housing providers.
• Participate in case conferencing and coordination meetings with community stakeholders.

3. Documentation & Compliance

• Maintain accurate timely and confidential documentation of all client interactions and service plans.
• Input all client data into the HMIS (Homeless Management Information System) in compliance with grant requirements.
• Track program outcomes and complete reports required by funders and supervisors.

4. Professional Development

• Participate in ongoing training in CTI trauma-informed care motivational interviewing and other relevant models.
• Stay informed about local housing resources policies and service system changes.

This position description is not intended to be a complete list of duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of the organization.

Reports to: Emergency Services Program Manager

Qualifications:

REQUIRED:

• Bachelors degree in Social Work Psychology Human Services or related field (equivalent experience may be considered).
• Minimum 2 years of experience working with individuals experiencing homelessness behavioral health needs or involved in reentry systems.
• Knowledge of housing-first and trauma-informed care principles.
• Strong understanding of institutional discharge systems and housing instability indicators.
• Proficient in case documentation goal planning and client engagement techniques.
• Valid drivers license and access to a reliable vehicle; ability to travel locally to sites and partner locations

PREFERRED:

• Familiarity with the Critical Time Intervention (CTI) model.
• Experience working with hospitals mental health facilities or corrections.
• HMIS or comparable data entry system experience.

Hours and Schedule:

• This is a full-time benefit eligible role
• 40 hours per week
• Monday - Friday
• Flexible schedule

Physical Requirements:

• Must be able to walk up and down stairs.
• Must be able to lift up to 30 pounds at times.
• Prolonged periods of sitting standing and walking around.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the compliance with the Americans with Disabilities Act (ACA) Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified applicants will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.