Service Business Development Manager

Are you ready to shape the future of a fast-growing global Service Business

AGRAMKOW is a global supplier of advanced production equipment and software solutions for the appliance industry. Our Service Business has grown by more than 30% over the past 15 months supported by our own service technicians worldwide and a strong global Service Partner network.
After strengthening competencies and harmonizing our service structure over the last year we are now ready to take the next step. To support this journey we are looking for a Service Business Development Manager who can think strategically and act hands-on.

Turn ideas into scalable offerings
As our new Service Business Development Manager you will be responsible for defining developing and implementing the future of our global service business. The role requires a unique combination of strategic thinking and hands-on execution to turn ideas into scalable service offerings together with customers and internal teams worldwide. You will play a key role in expanding our service product portfolio beyond traditional support leveraging digitalization data and customer collaboration.

Besides your responsibilities will be:

• to develop and execute AGRAMKOWs global Service Strategy
• identifying and launching new service product offerings
• to create new services together with key customers
• to lead implementation of new services from concept to market launch and ramp up
• aligning with global service teams sales engineering software and service partners

Furthermore you will be expected to support continued professionalization and scalability of the service organization.

Strong insight in industrial setups combined with a commercial mindset
The desired candidate has a solid technical background including experience in Service Business Development aftermarket or industrial services for B2B markets. Furthermore you have a strong understanding of industrial equipment automation and/or software-driven solutions.

Proven ability to combine strategic thinking with hands-on execution.

Experience working in international organizations and partner networks.

Commercial mindset with strong communication and stakeholder management skills.

Expertise in designing self-service functionalities for customers.

Experience in creating loyalty or rewards programs.

Experience with customer portals and e-commerce solutions.

What success looks like in the first 12 months
A clear and executed Service Business Development roadmap.

1-2 new service offerings successfully launched and adopted in selected regions.

Strong customer involvement in shaping our future service solutions.

Measurable contribution to service growth and value creation.

A solid foundation for scaling digital and data-driven services globally.

In AGRAMKOW you will
Play a key role in transforming our service business from reactive to proactive and to develop and implement a range of service products to generate customer satisfaction and business for AGRAMKOW.

You will be direct manager of one service product developer and work closely with our IT developers external partners and global experts within the appliance industry.

Report to our Global Service Director.