Technician II, Desktop Support NE (226 Days)

Dallas Independent School District

Job Location:

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Watson Candidate Assistant is here to answer questions about working at Dallas ISD.

Accredited High School Diploma or equivalent (U.S.A. Equivalency).
Two years experience in Information Technology support services.
Experienced in Android Apple iOS MacOS Chrome operating systems and the Google Suite applications.
Must have one of the following: CompTIA A certification or Bachelors degree in Computer Science or directly related technical field.
Experienced in Android Apple iOS MacOS Chrome operating systems and the Google Suite applications.
Proficient in analyzing and resolving technology hardware and software failures.
Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
Knowledgeable in wired and wireless network technologies.
Experienced with user and device management in Microsoft Active Directory.
Effective communication skills.

Provide higher level technical support to DISD central staff in resolving computer peripheral network related issues.
Resolve district central staff EAD user and computer accounts access issues (e.g. SSO MFA VPN Remote Access) and support district administrative software platforms productivity suites VPN clients and other administrative department specialized software.
Travel to other Dallas ISD locations to perform client support services.
Ensure customer satisfaction and adhere to the IT Client Support Services Service Level Agreement (SLA).
Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments.
Document interactions incidents service requests using the Districts IT Service Management System.
Create technical documentation for other Information Technology Department staff in supporting district wide convocation live forums or other district special events and contribute to knowledge base.
Point of contact for Client Support Services technology vendors when servicing district departments.

Required Experience:

Watson Candidate Assistant is here to answer questions about working at Dallas ISD.Accredited High School Diploma or equivalent (U.S.A. Equivalency).Two years experience in Information Technology support services.Experienced in Android Apple iOS MacOS Chrome operating systems and the Google Suite ap...