Location: Baystate New England Orthopedic Surgery Center
Address: 50 Wason Ave Floor 2 Springfield MA 01107
Role Summary
The Registration Specialist / Surgical Scheduler supports a seamless perioperative experience by coordinating surgical scheduling patient registration and front desk operations. This role serves as a key liaison between patients physicians and clinical teams ensuring accurate scheduling registration communication and administrative support while maintaining a patient-centered professional environment.
What Youll Do
Schedule surgical procedures and preoperative appointments in accordance with physician availability staffing and equipment needs
Monitor schedules identify conflicts and communicate changes to appropriate departments
Register patients accurately verifying demographics insurance and required documentation
Collect copayments and input patient information into scheduling and registration systems
Greet patients and visitors; answer phones and respond to in-person and telephone inquiries
Coordinate front desk and reception area activities to support efficient center operations
Assemble and maintain patient medical records and ensure confidentiality
Communicate professionally with patients families physicians and staff (using translators as needed)
Support quality improvement safety and risk management initiatives
Maintain organization and cleanliness of the front desk and nourishment areas
Perform clerical and administrative duties including supply management and record maintenance
Perform other duties as assigned
What Youll Bring
High school diploma or GED required; healthcare or surgical scheduling experience preferred
Strong organizational multitasking and communication skills
Ability to manage competing priorities in a fast-paced healthcare environment
Proficiency with Microsoft Windowsbased systems and scheduling/registration platforms
Current BLS certification
Physical Requirements
Ability to lift up to 50 pounds
Prolonged standing walking sitting and frequent use of hands and arms
Ability to bend stoop kneel crouch or balance as needed
Compass Surgical Partners is a leading independent full-service ambulatory surgery center (ASC) development and management partner. An exclusive partner for premier health systems Compass has built a nationwide portfolio of ASC joint ventures with health systems and physicians. Compass experienced leadership team has developed more than 250 ASCs over the past three decades making it the partner of choice for high-performance ASCs. Differentiated by a proven track record of success and an agile aligned operating model Compass Surgical Partners aims to create strong partnerships that improve the lives of patients and providers. Learn more at .
Compass Surgical Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other characteristic protected by applicable law.
If you require reasonable accommodations during the application or hiring process please contact us directly at
Required Experience:
IC