Billing Exception Processing Supervisor

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water managing wastewater and storm water and reducing air noise and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6000 employees. DEPs water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2000 square mile watershed that extends 125 miles north and west of the city.

The Bureau of Customer Services (BCS) oversees the production and collection of water and sewer bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836000 customers and generates $4 billion of revenue annually.

The Bureau of Customer Services (BCS) is seeking a candidate for the position of Billing Exceptions Processing Supervisor. The selected candidate will report to the Director of Billing Exceptions. This position will consist of the following:

Under direction with considerable latitude for independent action or decision the Billing Exceptions Processing Supervisor will train and supervise staff engaged in the analysis of daily exceptions to the meter upload and billing processes in order to resolve issues affecting the accurate billing of water and sewer customers reviewing records for accuracy of information and conformity with established policy and procedure performing complex calculations as necessary to determine the accuracy of charges. Performs and supervises staff performing difficult and responsible administrative work in the areas described above. Prepares correspondence in response to customer inquiries billing disputes and appeals of prior determinations and explain and evaluate eligibility for BCS billing programs.

Responsibilities include possessing strong billing background able to guide and train staff in billing and personnel matters. Handles timekeeping disciplinary and evaluation matters. Provides supervision Trains BEX staff in UMAX navigation account research resolving billing discrepancies and BCS business policies. Utilizes various automated systems and outside agencies to acquire optimal billing adjustments. Handles all unit matters and interacts with other unit staff working towards reconciliation and complex billing adjustments.


NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate on your resume or cover letter that you would like to be considered under the 55-a Program. This position is also open to non 55-a Program candidates serving in the permanent incumbent (civil service) title as indicated in the job posting notice under Civil Service Title.

NOTE: Only candidates serving in the permanent civil service title of Principal Administrative Associate will be considered for an interview.

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35 hours per week

59-17 Junction Blvd Corona Ny

Recruitment Contact: Grace Pigott
Recruitment Email:

Appointments are subject to OMB approval
For more information go to Factors:
Prolong computer use
Sitting for long periods of time

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications :

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1 above; or
3. A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1 above;
4. Education and/or experience equivalent to 1 2 or 3 above. However all candidates must possess the one year of administrative or supervisory experience as described in 1 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in 1 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time