Marketing, Data and Communications Officer

• Eastern Angles

• Address: Ipswich Suffolk IP1 2LQ

• Salary: 25000 - 27000 pro rata

• Hours: 25.5 hours per week (3 days a week from 9.30 - 6pm)

• Contract: Fixed term for 18 months

• Reference:0541

Eastern Angles are excited to welcome a Marketing Data and Communications Officer to our imaginative and supportive this role you will managing the companys website and digital communications; delivering creative data-driven marketing campaigns; and helping grow and diversify audiences for productions projects and community engagement work.

Based at Eastern Angles office; role will include travel across Suffolk and East Anglia and attendance at performances/events.

About us

Eastern Angles is more than a theatre company. We are a charity a lifeline of culture and connection dedicated to telling stories that celebrate the people places and heritage of the East of England. Combining creativity with a strong community focus we produce high-quality touring theatres that reaches audiences in both traditional venues and unexpected rural spaces such as village halls community centres libraries schools and even care homes.

Key Strategic Aims:

• build and manage Eastern Angles brand across rural Suffolk the wider East of England region and nationally

• take a strategic data-first approach to marketing and promotion to support ticket sales community reach outreach participation and income from additional sources (merchandise memberships donations grants)

• expand and diversify the audience base - including reaching underrepresented or less-engaged groups in rural / regional communities

• engage both existing and potential audiences through a mixture of digital content traditional marketing and community / communications

• use audience data and segmentation (via Spektix or database) to inform marketing and communications strategies.

Core Responsibilities:

Website and Digital Prescence

• maintain and update the Eastern Angles website (production/event pages community and outreach work membership / support information news etc.)

• work with web developers or technical providers (if relevant) to ensure the website offers strong user-experience and is maintained to a high standard (including accessibility where possible)

• plan schedule and write copy for the website tailored to different audience types (local rural communities frequent theatre-goers young people community participants funders/supporters etc.)

• ensure production on-sales (ticket or booking links) are correctly implemented and relevant pages updated promptly.

Email and Communication

• develop and execute Eastern Angles email newsletters / communications strategy (e.g. regular newsletters to supporters community participants audiences; automated emails for subscribers / members)

• tailor email content for different audience segments; manage distribution; potentially develop automated and trigger-based communications

• support other departments (e.g. Engagement and Participation fundraising) with their communications needs (e.g. emails newsletters).

Campaigns and Marketing Materials

• work with the senior manager / artistic / programming team to plan and deliver marketing campaigns for productions engagement/community work festivals or events

• develop copy and content for print and digital materials (posters flyers social media outreach brochures programme notes)

• liaise with any external suppliers designers printers or agencies as needed.

• work to ensure brand consistency across all communications materials.

• manage any reciprocal marketing exchanges with partner organisations (e.g. other rural/regional theatres community venues) abiding by data protection and privacy policies where needed.

Data Audience Insight and Segmentation

• develop and maintain a CRM or audience database to store and track audience supporter participant and community contact data.

• use data to segment audiences (e.g. by locality age group community group participation history) to inform targeted communications and outreach.

• analyse campaign and sales data (ticket sales outreach participation digital engagement membership/supporter sign-ups) produce reports and insights to inform future marketing and outreach strategies

• monitor and report on key performance indicators (KPIs): ticket sales audience growth/diversity participation community engagement membership/supporter growth digital reach.

Community and Communications Outreach

• work closely with community/ engagement / participation teams to support communications about community projects rural touring education programmes events or workshops

• write accessible content ensuring information is clear inclusive and reaches rural under-served or digitally-excluded audiences (e.g. via traditional print mailouts community centres local partners)

• support fundraising or membership drives through communications newsletters appeals supporter updates.

Internal and Administrative Duties

• draft internal newsletters or updates for staff / volunteers / board (if applicable)

• provide accessibility support: e.g. produce large-print or alternative format materials for community members or audiences with additional needs

• work collaboratively with box office programming artistic events engagement and other teams to coordinate marketing & communications across the company.

Person Specification

You will:

• have a passion for theatre rural/regional theatre community arts and the mission/vision of Eastern Angles

• be a creative thinker and problem solver; flexible and adaptable aware that theatre / arts / community organisations often require all-hands and multi-tasking

• have a commitment to inclusion diversity and accessibility eager to reach underrepresented audiences embrace rural/community context and adapt communications accordingly

• have at least 2 years experience in marketing communications or audience outreach ideally in theatre arts cultural or community sectors but flexible depending on scale and context

• have experience maintaining and updating websites or content management systems (CMS) or confidence to manage digital content

• have experience or familiarity with email marketing tools or communication systems

• have strong copy-writing skills able to write for different audiences (arts audiences community participants rural audiences supporters children/families)

• have a strong attention to detail especially when liaising across teams external suppliers designers or partners

• be comfortable working with data able to manage databases / CRM segment audiences and draw insights from data to inform marketing strategy.

• have good interpersonal skills confident working across different teams (artistic box office outreach admin) and with external partners (community organisations local venues funders)

• (Desirable) have familiarity with print and digital marketing social media basic design or willingness to manage design suppliers.

How to apply

To apply please send a CV (no more than 3 pages) and a covering letter (no more than 2 pages) via email to: explaining why you are interested in the role and how your skills and experience match the person specification.

Please also include contact details for two referees.

Closing date: 7 January 2026.

Eastern Angles is committed to inclusion diversity and equal opportunity. We encourage applications from people of all backgrounds.