Technology Head Eureka Forbes

ob Title: Head – Technology / Chief Technology Officer (CTO)

Company: Eureka Forbes
Location: As per requirement
Reporting to: CEO / MD
Level: Senior Leadership

Role Purpose

The Technology Head will lead end-to-end technology strategy for Eureka Forbes driving digital transformation across products manufacturing supply chain sales service and customer experience. The role will focus on building scalable secure and future-ready platforms supporting IoT-enabled products D2C field service operations and data-driven decision-making.

Key Responsibilities

Technology Strategy & Leadership

• Define and execute the overall technology and digital roadmap aligned with business strategy.

• Lead enterprise-wide IT digital data and cybersecurity initiatives.

• Act as a strategic advisor to the CEO and leadership team on technology-led growth.

Product & IoT Technology

• Drive technology for connected products (IoT-enabled water purifiers air purifiers vacuum cleaners).

• Oversee embedded systems cloud connectivity device management and data analytics.

• Partner with R&D and product teams to enable smart scalable and secure product platforms.

Enterprise Applications & Digital Platforms

• Own ERP CRM SCM FSM (Field Service Management) and HRMS platforms.

• Strengthen D2C e-commerce mobile apps dealer portals and service platforms.

• Ensure seamless integration across manufacturing sales service and customer touchpoints.

Service & Field Force Digitization

• Enable digital tools for large field service and installation workforce.

• Improve service turnaround time first-time fix rates and customer satisfaction through tech.

• Drive predictive maintenance and remote diagnostics using IoT and analytics.

Data Analytics & AI

• Build enterprise data platforms and dashboards for business insights.

• Leverage AI/ML for demand forecasting service optimization churn reduction and personalization.

• Promote a data-driven culture across functions.

Cybersecurity & Governance

• Ensure robust IT governance cybersecurity and data privacy frameworks.

• Manage risks related to customer data connected devices and digital platforms.

• Ensure compliance with relevant IT data protection and regulatory standards.

Vendor & Partner Management

• Manage technology vendors system integrators and cloud partners.

• Drive cost optimization ROI tracking and contract governance.

• Build strategic partnerships for emerging technologies.

People Leadership

• Lead and scale high-performing technology teams across IT digital data and security.

• Drive capability building succession planning and agile ways of working.

Key Skills & Competencies

• Enterprise technology leadership in consumer-facing businesses

• Strong understanding of IoT cloud digital platforms and data analytics

• Experience with D2C e-commerce and service-heavy business models

• Strategic thinking with strong execution capability

• Excellent stakeholder and change management skills

Qualifications & Experience

• / BE / MCA; MBA preferred

• 18–25 years of experience in Technology / IT / Digital leadership roles

• Experience in Consumer Durables FMCG Retail or IoT-driven businesses preferred

• Proven experience managing large-scale digital transformation programs

KPIs / Success Metrics

• Technology-driven revenue and CX improvement

• Stability and scalability of digital platforms

• IoT adoption and service efficiency gains

• Cybersecurity posture and system uptime

• Cost efficiency and ROI on tech investments