Sr. Systems Integration Engineer

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1 2025 Prepared has officially joined forces with Axona major milestone for both our teams and the public safety community. United by a shared mission to Protect Life Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together were closing the gap between the first call for help and resolution in the fieldempowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021 weve used cutting-edge AI to help streamline millions of emergency calls across 49 statessupporting over 90 million people and transforming whats possible in crisis response. At Prepared youre not just joining a teamyoure helping shape the future of emergency services and building a safer more connected world.

Your Impact

Prepared is seeking a Sr. Systems Integration Engineer to join our Customer Success organization. Youll be a key technical partner to our public safety customers during onboarding acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless high-quality implementation experience and directly impacts the successful adoption of Prepareds technology in 911 centers nationwide. As we grow into new product lines and more complex deployments your technical skill autonomy and proactive mindset will help define how we scale our implementation approach.

What Youll Do

• Lead on-site and remote implementation of Prepareds solutions for public safety agencies including hardware setup and system integrations.
• Serve as the primary technical point of contact during customer onboarding and early adoption working closely with project managers and client stakeholders.
• Configure ship and support Prepareds proprietary hardware and assist customers in integrating with their existing systems.
• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
• Collaborate cross-functionally with Engineering Product Support and Customer Success teams to provide real-time feedback and improve implementation processes.
• Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.

What You Bring

• You have direct experience working with public safety systems (e.g. 911 call handling CAD radio consoles logging recorders).
• Youve previously worked in technical field services implementation or installation roles with a strong customer-facing component.
• Youre comfortable traveling up to 30% of the time for on-site deployments.
• You work autonomously and own projects end-to-end proactively identifying and resolving issues.
• You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.
• You take initiative communicate clearly and leave things better than you found them.

Work Location

This role is fully remote within the United States.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency

Prepared byAxon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between $111600.00 in the lowest geographic market and $170500.00 in the highest geographic market.

The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors.

Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.