Service Delivery Line of Business (LOB) Manager
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Job Location:
Arlington, TX - USA
Monthly Salary:
$ 107900 - 195050
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Leidos we deliver innovative solutions that transform and strengthen the nations most critical missions. Our teams support customers across defense intelligence civil and health marketssolving complex challenges through advanced technology exceptional talent and an unwavering commitment to excellence. We are seeking a Service Delivery Line of Business (LOB) Manager to join our mission-focused team and lead IT service delivery for a high-visibility government program.
Position Overview
The Service Delivery LOB Manager provides leadership for ITIL-based Tier 04 lifecycle support services within a 24/7 high-performance service desk environment. This role is responsible for driving measurable service improvements ensuring contractual KPIs are consistently met or exceeded and maintaining the highest standards of operational excellence.
The ideal candidate excels in customer engagement service management and continuous improvement while effectively coordinating Mission and Site Support Services to support program objectives.
Key Responsibilities
Lead the delivery of ITIL-aligned Tier 04 service desk operations in a 24/7 environment
Ensure compliance with contractual performance metrics service level agreements (SLAs) and KPIs
Drive continuous service improvement initiatives to enhance service quality and customer satisfaction
Serve as a primary point of contact for Government leadership providing regular reporting on service performance risks issues and improvement recommendations
Perform Business Relationship Management to address customer concerns and strengthen stakeholder partnerships
Oversee mission and site support coordination ensuring effective change control service management and operational performance
Manage project planning and execution activities including task management scheduling cost control change management and use of project tracking tools
Provide hands-on leadership to ensure quality deliverables while managing scope schedule resources and budget
Collaborate closely with senior Government stakeholders while independently driving program objectives and mission outcomes
Required Qualifications
Must be eligible to obtain a public trust security clearance.
Five (5) years or more of experience and a Bachelors degree in Information Technology Computer Science Information Systems Management or a related discipline at the time of proposal lieu of a degree a minimum of nine (9) years of recent experience delivering service management support aligned with PWS requirements and industry best practices.
Demonstrated experience in IT Enterprise Service Delivery IT Service Management (ITSM) and ITIL frameworks within the past two (2) years.
Strong interpersonal leadership and professional communication skills.
Desired Qualifications
Current ITIL certification
Come break things (in a good way). Then build them smarter.
Were the tech company everyone calls when things get weird. We dont wear capes (theyre a safety hazard) but we do solve high-stakes problems with code caffeine and a healthy disregard for how its always been done.
Original Posting:
December 18 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $107900.00 - $195050.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
