Automotive Service Advisor
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Job Location:
Rockland, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Our service advisor acts as the crucial link between customers and technicians greeting clients understanding vehicle issues creating repair orders providing cost estimates coordinating service managing workflow and ensuring customer satisfaction.
All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in Other related duties as assigned.
Key Responsibilities
- Customer Interaction: Greet customers actively listen to concerns explain service needs/options in simple terms and build lasting relationships.
- Service Coordination: Schedule appointments prepare accurate repair orders and manage the service departments workflow.
- Liaison Role: Communicate effectively with technicians service managers parts staff and warranty administrators.
- Sales & Upselling: Advise on maintenance suggest relevant services/products and upsell repairs/parts to meet dealership goals.
- Follow-Up: Keep customers updated on repair progress notify them when vehicles are ready and ensure satisfaction post-service.
- Warranty Management: Administer new/used vehicle warranty repairs according to specifications.
- Duties as assigned
Required Skills & Qualifications
- Skills: Excellent communication active listening customer service problem-solving organization time management attention to detail and sales ability.
- Knowledge: Strong understanding of automotive technology repair processes warranty policies and industry software.
- Experience: Automotive industry experience or related customer service/technical roles can be beneficial.
- Valid drivers license and insurable driving record are required.
- High School Diploma or equivalent
- Must be able to lift and carry and transport up to 25 pounds up to 60 feet.
- Requires standing for extended period of time with frequent stretching reaching walking and stooping pushing and/or pulling.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
The automotive dispatcher must be able to: dispatch work effectively to ensure customer satisfaction (completion times) make sure work is being done expeditiously and correctly he or she is also responsible for assisting the service advisors with information regarding ... View more
