Medical Receptionist (phones only) Duluth, GA
Share
Job Location:
Duluth, MN - USA
Hourly Salary:
$ 18 - 19
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
North Atlanta Dermatology is seeking a professional bright and enthusiastic Phone Receptionist with excellent communication and customer service skills. This role is dedicated to managing inbound and outbound patient calls and plays a critical part in shaping the patient experience through clear friendly and efficient phone interactions. The Phone Receptionist supports the practice by handling scheduling patient inquiries and administrative tasks related to phone operations ensuring patients receive timely and accurate assistance.
Office location: 3850 Pleasant Hill Road DuluthGeorgia30096
This is not a patient-facing front desk role. All responsibilities are phone-based.
Schedule: Monday-Friday
Hours: 8:00 AM - 5:00 PM (4 PM on Fridays)
Pay range: $18-19/hour
Responsibilities
Responsibilities
- Professionally answer and manage a high volume of incoming patient calls
- Schedule confirm cancel and reschedule appointments accurately across multiple providers and locations
- Take clear concise and complete phone messages and route them appropriately
- Enter and update patient demographics and appointment information in the system
- Assist patients with insurance and payment-related questions over the phone
- Proactively collect copays or balances when applicable during scheduling calls
- Provide clear explanations of office policies procedures and next steps to patients
- Ensure all phone messages voicemails and faxes are addressed promptly and documented correctly
- Maintain accurate patient records and verify required information is completed
- Communicate effectively with clinical and administrative staff to support patient needs
- Always treat patients with empathy professionalism and discretion
- Assist with additional administrative tasks as needed to support call operations
- Perform other duties as assigned by management
Qualifications
Education and Experience:
- High School Graduate or GED (required).
- 1-3 years recent Call Center or Medical Receptionist experience in a clinical or surgical setting (preferred).
- Previous experience in Dermatology (preferred)
Skills/Abilities:
- Strong verbal communication skills and phone presence
- Ability to multitask and remain organized in a fast-paced high-call-volume environment
- Attention to detail and accuracy when entering patient information
- Professional calm and empathetic demeanor with patients
- Prior experience in a medical office call center or phone-based customer service role preferred
Physical Requirements:
- Sitting some standing stooping and reaching.
- Manual dexterity sufficient to operate a keyboard.
- Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
- Lifting and carrying up to 30 pounds.
Licensure/Certifications/Education
Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:
- Medical Dental & Vision insurance effective 1st of the month after date of start
- Short-term and long-term disability Voluntary life (employee spouse and child) Critical Illness and Hospital Indemnity Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
Expert Medical and Cosmetic Dermatology. The Solution for Your Healthy, Beautiful Skin. Medical Dermatology Cosmetic Dermatology TOTAL BODY SKIN CANCER
