Operational Business Manager, Zürich (4 daysweek on-site, 80–100)
Share
Job Location:
Zürich - Switzerland
Yearly Salary:
CHF 75000 - 130000
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
Location: Zürich (at least 4 days/week on-site 80100%)
Seniority: Ideally 3 years in agencies/consulting
Reports to: Founder (Visionary)
About the Role
Were looking for a hands-on Operations Manager who keeps the day-to-day business running smoothly so the Founder (i.e. Luke) can focus on Sales Strategy & Client Growth.
This role is practical structured and operational - ideal for someone who loves organising coordinating improving processes and making sure everyone follows the systems.
You dont need to be a senior executive.
You need to be strong operationally reliable proactive and good at keeping many small moving parts under control.
This isnt a static role. The beauty of it is that it constantly evolves with the needs of the business. Youll switch between operations finance people clients and internal quality whatever keeps the engine running smoothly. If you enjoy variety ownership and solving problems before they hit Lukes desk youll love this. The list of responsibilities below is simply whats burning right now not the full picture.
About what. AG
We are a digital consultancy based in Zurich with a global team of 50 specialists and our clients range from innovative startups to large global brands.
We build modern websites digital products and help our clients grow with smart creative strategies.
We deliver first-class quality with passion and commitment always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence we lead embrace challenges and shape progress together.
Job requirements
Your Responsibilities
People & Team Support
Handle day-to-day people requests actively improve the processes based on the incoming issues
Support recruitment and resourcing decisions
Run check-ins follow-ups and process reminders
Lead project debriefs to capture learnings (positive negative)
Client & Project Operations
Solve with small client issues before they escalate
Coordinate fast solutions when something urgent happens
Review proposals for structure and quality before they go out
Prepare offers based on structure input from Founder
Provide input on projects and special cases
Work closely with:
Head of Delivery deadlines margins scope clarity
Head of Client Relations client health satisfaction
Technical Advisors quality and innovation of our services
Operations & Admin Backbone
Keep processes and systems organised
Organise documents tools reporting
Approve some smaller payments and internal expenses
Review the Founders calendar align priorities protect focus
Process & Quality Improvements
Notice operational gaps and fix them
Improve internal processes across finance delivery onboarding and daily workflows
Keep the company running consistently predictably and without drama
Run process compliance checks
Youre a Fit If You Are
A structured organised reliable
You love operations checklists and processes
Able to keep overview and manage many tasks and projects efficiently
A clear communicator who follows through (doing things from A-Z without forgetting)
Experienced in digital agencies/consulting (2-5 years senior level)
Calm and practical during busy times
Digitally savvy comfortable with Google Tools PM software automation AI
Strong understanding of the digital domain (i.e. web development digital marketing) is an advantage
Attention to detail
Experienced in Swiss business environment incl. regulations and obligations of a Swiss AG - youll interact with our accountant for this but you need to be able to understand
Mother tongue DE fluent in CH-DE and EN
Why This Role Exists
The Founder currently leads too many areas:
Marketing
Finance
Growth strategies
Sales & onboarding
People development
Operations & processes
Project involvement
and more.
The goal: free Luke to focus only on Strategy & Growth.
You take over the daily engine room.
What You Get
Ownership of daily operations
Close collaboration with the Founder
A stable organized role with growth potential
A supportive multicultural team
A modern office in Seefeld Zurich
Fair compensation package
25 days holiday public holidays
Clear expectations and healthy work boundaries
Perks:
Based in our beautiful office in Seefeld Zurich.
Multicultural multidisciplinary team that values learning improvement and collaboration.
25 days holiday allowance for full-time employees plus public holidays off.
Fair compensation and profit participation scheme
How to Apply:
Apply directly via our website
Send us your CV and a 13 min intro video in German (we recommend Loom or YouTube) where you explain what attracted you to this role and why we should hire you.
Applications without the intro video will not be considered.
Make sure you follow these steps as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore we will only consider applicants who really want the role.
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
what. is a digital agency in Zurich, Switzerland, with a focus on growth hacking, MVP development, website and app design & development. Find out more.
