Front Desk Agent- Part Time Weekends

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
Keep record of room availability and rate.
Compute bill collect payment and make change for guests.
Make confirm and cancel reservations via all communication avenues.
Post charges such as room food liquor or telephone to guest bill.
Make reservation transportation or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift.

Requirements

Must have customer service experience; hotel experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
Possession of an unrestricted Indiana Motor Vehicle Operators (Drivers) License with no major infractions within 7 years is preferred.
Weekend Availability is required. Holiday availability is required as precoordinated within the scope of weekend availability. Operations are 24/7/365.
Must have good interpersonal skills. Polished demeanor in customer service interactions is required. Absent prior upscale service training a willingness to learn upscale service skills is required.
High school education required. Relevant training experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability is viewed favorably in hiring decisions.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the Stepstone Mission and Core values.
Expresses ideas and conveys information clearly effectively and professionally.
Actively listens to others.
Conveys company information decisions or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Minimum lifting of 20 pounds.
Pushing bending stooping upward reaching manual dexterity.
Hearing writing reading.
Minimum pulling of 20 pounds.
Other duties may be assigned.

EOE/M/F/V/D

Salary Description

$16/ hour

Required Experience:

Unclear Seniority

DescriptionRegister and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort and track incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services registration of gues...

Description

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
Keep record of room availability and rate.
Compute bill collect payment and make change for guests.
Make confirm and cancel reservations via all communication avenues.
Post charges such as room food liquor or telephone to guest bill.
Make reservation transportation or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift.

Requirements

Must have customer service experience; hotel experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
Possession of an unrestricted Indiana Motor Vehicle Operators (Drivers) License with no major infractions within 7 years is preferred.
Weekend Availability is required. Holiday availability is required as precoordinated within the scope of weekend availability. Operations are 24/7/365.
Must have good interpersonal skills. Polished demeanor in customer service interactions is required. Absent prior upscale service training a willingness to learn upscale service skills is required.
High school education required. Relevant training experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability is viewed favorably in hiring decisions.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the Stepstone Mission and Core values.
Expresses ideas and conveys information clearly effectively and professionally.
Actively listens to others.
Conveys company information decisions or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Minimum lifting of 20 pounds.
Pushing bending stooping upward reaching manual dexterity.
Hearing writing reading.
Minimum pulling of 20 pounds.
Other duties may be assigned.