Collection Representative

*Remote Contract Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6-12 month contract opportunity and can be REMOTE in Canada working Mountain Time hours.

What Youll Be Doing:

• As part of the operations group responsible for performing collection activity on delinquent accounts for residential and commercial accounts in the Alberta utility sector.
• Contact customers by telephone to discuss overdue payments and review terms of service.
• Review customer contracts to ensure collection activities meet contractual guidelines.
• Monitor aging reports for delinquent accounts and prioritize accounts for follow-up.
• Conduct skip tracing to locate customers when contact information is incomplete or outdated.
• Validate and update phone numbers and other contact details in customer accounts.
• Negotiate payment plans and facilitate payment of delinquent accounts.
• Analyze and resolve customer account disputes promptly.
• Carry out established programs for follow-up and collection of accounts receivable.
• Communicate special requests or exceptions to management when outside standard policies.
• Document all customer interactions and collection efforts in company systems.
• Process credit card and bank draft payments securely.
• Request customer account reconciliations/statements as requested by internal and external customers.
• Leverage investigative tools and resources to locate hard-to-find customers and ensure compliance with privacy and data protection standards.
• Collaborate with internal teams to improve skip tracing processes and share best practices.

What Youll Need to Have:

• 3 years prior experience in customer service with 1-2 years working in collections.
• Customer Service Skills for interacting with customers resolving inquiries and negotiating payment plans.
• Attention to Detail for accurately posting payments maintaining customer information and documenting interactions. This ensures all records are precise and up-to-date.
• Analytical Skills for reviewing and analyzing accounts monitoring aging reports and determining appropriate actions like service disconnection or balance transfers.
• Technical Proficiency for using company systems to document accounts process payments and create reconciliations/statements. Familiarity with relevant software and tools is crucial.
• Time Management for prioritizing tasks managing follow-ups and ensuring collection activities are performed efficiently and effectively with minimal supervision.

Pay Range:$20-$22/hr CAD

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