Application Services Manager

URM Stores Inc. is seeking an experienced Application Services Manager to provide strategic leadership for the modernization optimization and operational excellence of our enterprise application ecosystem. This portfolio spans distribution logistics retail systems e-commerce and data management platforms.

At URM technology is central to our cooperatives continued success. As the Application Services Manager you will play a key role in shaping the future of independent grocery retail across the Inland Northwestdriving efficiency resilience and innovation throughout our end-to-end supply chain.

The Application Services Manager is responsible for defining and executing the strategy delivery support and continuous improvement of the organizations business applications. This role oversees application development system integration maintenance and vendor partnerships ensuring solutions are secure reliable scalable and aligned with business objectives. Acting as a trusted liaison between IT and business stakeholders the manager ensures technology initiatives effectively support operational needs and enable sustainable growth.

Key Responsibilities:

Strategic Leadership

• Develop and maintain the application services roadmap aligned with business and IT strategy.
• Lead mentor and manage application analysts developers and support staff.
• Establish and enforce best practices for application lifecycle management including development configuration testing and deployment.
• Drive modernization initiatives such as cloud adoption process automation and legacy system upgrades.

Retail & Distribution Applications Oversight

• Oversee the performance evolution and integration of retail systems (POS pricing and promotions loyalty e-commerce inventory management) and distribution technologies (Warehouse Management Systems Transportation Management Systems logistics automation).
• Ensure consistent reliable technology performance across store and warehouse environments minimizing downtime and ensuring 24/7 availability.

Application Management

• Oversee the delivery configuration and support of enterprise applications (e.g. ERP CRM HRIS financial systems and operational systems).
• Manage application performance uptime and service-level agreements (SLAs).
• Ensure high-quality application releases through version control testing and change management processes.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

Support & Operations

• Direct day-to-day operations for the application support team ensuring timely incident resolution and service requests.
• Implement IT service management (ITSM) best practices particularly related to incident problem and change management.
• Maintain technical documentation runbooks and knowledge bases.

Vendor & Project Management

• Oversee relationships with application vendors consultants and managed service providers.
• Evaluate and select third-party solutions negotiate contracts and manage renewals.
• Serve as project manager or sponsor for application-related initiatives ensuring they are delivered on time within scope and within budget.

Security & Compliance

• Ensure applications adhere to cybersecurity standards data governance policies and regulatory requirements (e.g. PCI HIPAA SOX).
• Support audits and implement necessary controls and remediations.

Essential Qualifications:

• Bachelors degree in Information Technology Computer Science Business or related field (or equivalent experience).
• 510 years of experience managing or supporting enterprise applications.
• Experience leading technical teams in application development or support.
• Strong understanding of SDLC Agile methodologies and ITSM frameworks (e.g. ITIL).
• Proven ability to collaborate with cross-functional teams and translate business needs into technical solutions.
• Excellent communication leadership and problem-solving skills.

Ideal Experience

• Experience with cloud platforms (e.g. Azure AWS SaaS enterprise applications).
• Hands-on experience with ERP CRM or industry-specific applications relevant to your organization.
• Experience with Point-of-Sale systems and applications running on IBMi.
• ITIL certification.

Core Competencies:

• Strategic thinking
• Team leadership and coaching
• Technical proficiency
• Vendor and contract management
• Customer service orientation
• Analytical and troubleshooting skills
• Change management
• Communication and interpersonal skills

A Legacy of Local Impact Since 1921For over a century URM has been the powerhouse behind independent grocers operating as a proud retailer-owned cooperative. Our mission To fuel the success of local community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise.

What sets us apart Our unique cooperative model means our Member-Owners arent just customerstheyre shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends.

Today URM has grown into a billion-dollar enterprise employing more than 3000 dedicated team members across URM and our thriving subsidiariesRosauers Supermarkets and Peirone Produce. And were just getting started.

We work in a supportive team environment and in addition to our amazing culture our employees enjoy many perks and below are a few of the highlights of our complete compensation package:

• An employees pay position within the salary range will be based on several factors including the prevailing minimum wage for the location relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements and business or organizational needs. Salary range $100000 - $125000 annually DOE plus so much more!
• Insurance Benefits So that our non-union employees have more to take home from their paycheck URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employees dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employees family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets Family Hockey Night with the Chiefs Holiday Mingle & Jingle with great raffle giveaways Summer Evening Wine & Music Event and Winter Break Movie Night which are just a glimpse of the fun we have to offer for employees and their families!
• Plus enjoy a variety of Corporate discounts from gym memberships cell phone plans to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

URM Stores Inc. is proud to be an equal opportunity employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race religion color national origin citizenship sex sexual orientation gender identity age disability ancestry veteran status genetic information or any other characteristic protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment including recruitment hiring training promotions compensation and workplace practices.

Please note: All selected candidates must successfully pass a pre-employment drug screening as URM maintains a drug-free workplace.