Vice President – Payment Products Authorization Operations
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Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting directly to the Senior Vice President of Global Operations the Vice President of Payment Products Authorization Operations will play a critical role in 24/7 operations for key areas of our Payment Products division. Overseeing a team of 100 operations analysts that support real-time consumer payment applications and services this role involves coordination across multiple global data centers and processing environments.
Global Operations holds the responsibility of ensuring Visas diverse portfolio of commercial services are performing optimally meeting stringent availability targets and exceeding our clients expectations. By architecting automation and GenAI into our operational DNA and deeply embedding AIOps into our strategic foundation Global Operations the engine room of production operations is well positioned think big act quickly and innovate with intention.
Working with highly integrated high-throughput systems an equally high importance must be placed on robust observability intelligent event detection and incident management. Global Operations sets the operational standards to support the business demands of today and the operational needs of tomorrow as technologies continue to evolve and adjust the way we work to support the business. Through blame free post mortems intellectual curiosity and problem solving we turn reactive into proactive and create an environment that provides the support and mentorship for our team members to learn and grow.
In addition to the functional role the Vice President of Payment Products Authorization Operations will fulfill the role of site lead for our Basingstoke UK campus. Basingstoke is a key strategic location for the Technology organization is home to 200 employees across the company and features one of Visas global data centers. As site lead campus-wide engagement facility support and employee advocacy all help to make Basingstoke a great place for Visa employees to work.
Responsibilities
Lead a team of approximately 100 located across the globe ensuring they provide top-tier operations support
Lead Global Operations teams to provide standardized secure and highly available platform services for Visas products to achieve availability targets of 6 9s
Provide 24/7 operational support working closely with Product Reliability and Infrastructure Reliability teams
Lead the Operational Acceptance of products and services to be onboarded into the organization
Develop strategic directions workforce plans and organizational structure that align with organization design principles
Be a key strategic leader of Visas Global Operations organization
Regularly produce key performance metrics to management product and client services partners
Resources consumed on a per service basis
TTx (Time-to Detect/Mitigate/Resolve etc)
Incident tracking RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time
Dashboards and analytics for service-related and team-related statistics
Lead customer success initiatives through partnerships with client services and direct client engagement
Define and execute operational innovation strategy that deeply embeds automation and Generative AI
Qualifications :
Basic Qualifications:
12 or more years of work experience with a Bachelors Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD
5 years of experience with software development (e.g. algorithms data structures complexity analysis) and/or technology operations fundamentals (e.g. observability event management incident response incident management)
Preferred Qualifications:
15 years of experience managing a team and experience managing multiple cross-functional projects
Industry leadership experience in an operational support function for products at scale
Experience with mainframe systems handling payment processing applications globally
Experience with microservices frameworks and containers including messaging queuing and caching services
Knowledge and hands-on experience with Generative AI to enhance the operational support output outcomes and overall experience
Experience with operational systems management and IT Service Management (ITSM) including incident management incident response change management and operational metrics
Ability to take ownership of complex multi-faceted open-ended problems and drive them to completion
Demonstrated ability to recruit grow retain and lead high-caliber technical talent
Multi-tasking ability essential to handle multiple priorities with minimal direction and adjust to changing priorities and requirements in a rapidly growing organization
Strong leadership and people management skills with demonstrated ability to lead global multi-functional teams
Payments industry experience desired
Additional Qualifications:
Domain knowledge and expertise in commerce and payment systems and platforms
Experience with compliance requirements including PCI SOX SSAE/ISAE requirements
Experience with regulatory standards including FBA BOE RBI
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
