Presentations Supervisor

The Presentations Supervisor is an independent leader helping manage the day-to-day people operations and client needs across single or multiple service offerings.  The supervisor empowers and enables their team to execute service delivery deliver operational excellence and supports their team members growth and development.

Williams Lea is hiring for a Presentations Supervisor for our New York City account to work Friday Saturday and Sunday: 11am-12am

Pay: $84700

Benefits:

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)

• 401k Retirement Savings Plan Including Employer Match

• Paid Time Off (PTO)

• Life Insurance

• Paid Parental Leave

• Short-term & Long-term Disability

• Healthcare & Dependent Care Flexible Spending Accounts

• Domestic Partner Coverage

• Commuter Benefits

• Legal Assistance

• Employee Assistance Program (EAP)

• Additional Employee Perks and Discounts

The Presentations Supervisor is an independent leader helping manage the day-to-day people operations and client needs across single or multiple service offerings.  The supervisor empowers and enables their team to execute service delivery deliver operational excellence and supports their team members growth and development.

Job duties

• (* denotes an essential function)

• *Supervise the teams day-to-day work assignments in presentation and creative services including but not limited to presentation design creative or marketing design pitch books; includes supervision of projects and ad hoc requests to ensure efficient accurate completion within deadlines

• *Ensure quality service delivery through standard operating procedures alignment with account plan and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance

• *Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction

• *Responsible for employee lifecycle including but not limited to interviewing and onboarding training planning for key roles and off-boarding management

• *Ensure team member compliance with company and client policies service level agreements (SLAs) and expected quality of work utilize corrective action when necessary

• *Enable team members to perform through setting goals and objectives identifying priorities and providing regular and consistent communication using ongoing performance feedback individual and group meetings

• *Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly

• *Execute required administrative reports activities processes related to the people and/or production both on time and in accordance with appropriate standards of operation

• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges

• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)

• Have a strong knowledge of the clients businesses and the impact of our services

• Foster cross-training and a sense of team work to optimize client service delivery

• May train more junior staff members as needed

Qualifications :

Job qualifications

• A Bachelors degree or equivalent experience is required

• 2 years experience supervising preferably in a legal banking or other large corporate environment preferred

• 3 years experience in presentation design or creative production including a combination of pitch books marketing or other creative materials or other banking services preferred

• Advanced knowledge of software within MS Office and Adobe Creative Suite with ability to create format edit graphics charts graphs etc.

• Strong in grammar and composition rules required for editing and proofreading

• Use of manager self-service systems and experience with centralized HR functions preferred

• Basic financial understanding of how day-to-day decisions impact P&L

• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality with an emphasis on client satisfaction

• Excellent client service skills with a service-minded approach toward the client

• Able to make independent decisions that conform to business needs and policy

• Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines

• Exceptional communication skills both written and verbal

• Must be able to interact effectively with multi-functional and diverse backgrounds

• Must be self-motivated with positive can-do attitude

• Able to handle sensitive and/or confidential documents and information

Statement of other duties

• This document describes the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions

Working conditions

• Work is performed in a professional work environment

• Adhere to business/client dress codes

• Hazards include working with office machines (computers peripherals copiers faxes scanners bindery equipment paper cutters paper toner) and cleaning supplies

Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

Additional Information :

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

#GOC

#LI-0925

#li-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

No

Employment Type :

Full-time