SAP Service Delivery Manager US CitGC Only

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Location: San Antonio TX (Onsite)

Job Duration : Long term contract position

Job Description :

SAP Service Delivery Manager 15 Years of Experience

15 Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
Electric Utility experience is a plus but not mandatory
Manage all aspects of IT service delivery to meet SLAs and business objectives.
Act as the main point of contact for customer and stakeholders on service matters.
Oversee incidents problems system maintenance DR/BCP activities and change management processes.
Monitor KPIs and service metrics providing regular performance reports.
Drive continuous improvement and service optimization initiatives.
Lead mentor and manage HCLTech service delivery teams.
Coordinate cross-functional teams for smooth service and project delivery.
Ensure compliance with security regulatory and contractual obligations.
Manage risks related to service delivery and implement mitigation plans.
Ensure coordination between Onshore and Offshore Teams

Job Location: San Antonio TX (Onsite) Job Duration : Long term contract position Job Description : SAP Service Delivery Manager 15 Years of Experience 15 Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagementElectric Utility experience is a...