D&G Travel Consultant II– Hybrid ESC PhonesNon Phone Fulfillment – Virtual (Weekend Days, 4x10 Shifts)

Whats in it for you

There are all kinds of advantages to joining the CWT community. We hope these things have already won you over but just in case here are a few extra important details you probably want to know:

Hands-on paid training

Competitive compensation including shift differentials referral bonuses and supplier incentives

3 weeks of vacation 14 days of paid holidays and 7 days of sick leave each full year

Both on-site and home-based positions available

Flexible working options: Full-time part-time nights and weekends

Medical/dental/vision

401(k) match and Health Savings Account contributions

Employee discounts and supplier incentives

Employee Assistance Program & Employee Resource Groups

Because this position is directly with our United States Federal Government client the United Sates government requiresthat the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally you will be subject to a company and government background investigation including acriminal history and credit record review.

To the extent this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

CWTis committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.

our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and thats reflected in the atmosphere in our offices remote teams and contact centers and the dynamic between colleagues. Our people want to be here which explains the long careers of so many of our colleagues.

Speaking of longevity CWT been in the travel industry for 150 years (and counting). Were proud of our history and even more excited about where were going next: the corporate travel industry is bouncing back strongly after the pandemic promising to be bigger more exciting and more innovative than ever before.

We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

As the U.S. military and government division ofCWT CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

Lets grow together

The defense & government travel industry is bouncing back strongly after the pandemic promising to be bigger more exciting and more innovative than ever before. If youre looking to learn and grow in your career on the frontline of this exciting industry well be there to support your journey and give you all the tools you need to excel.

The experience and attributes were looking for in new team members include:

3 or more years experience working as a Travel Consultant

Advanced knowledge of GDS (Sabre)

A genuine passion for high-quality customer service we care about our customers and its important to us that you do too

Good verbal and written communication skills

Strong teamworking skills

CWTalso offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

#LI-REMOTE #LI-AD1

Do you love to help people like to solve problems and enjoy working in a dynamic environment If the answer is yes we should talk.

Many of the worlds best known and biggest companies and governments around the globe rely on CWT to keep their people connected anywhere anytime anyhow by providing an efficient safe and secure business travel experience.

Be at the heart of our business

As a travel counselor you will provide outstanding customer service to defense & government travelers before during and after their business trips. Through our winning combination of outstanding people and innovative technology were focused on ensuring that the travel experience of our customers is unforgettable from start to finish for all the right reasons.

And as part of theTraveler Experience Defense & Government organization youll be at the forefront of providing that exceptional experience. Beyond making bookings youll play a key role in delivering a safe and enjoyable journey to our clients traveling employees.

Travel Reservation and Fulfillment Agent

o Creates and completes travel arrangements (car hotel air rail) for both domestic and international travel received via phone call queue placement or email for moderately complex accounts

o Ensures reservations for multiple clients are built according to each accounts client standards and preferences

o Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

o Resolves moderately complex problems with potentially non-standard and multi destinations ticket exchanges and complex fares

o Review unused airline ticket records and accurately calculate full and partial refunds according to airline tariff rules

o Provides transaction processing services order to fulfil bookings issue tickets/vouchers and invoices

o Process AQUA/local system rejects and vendor messages manual ticketing and fulfilment queue management queue teams quality control ticket issuance (i.e. exchange desk) and post-booking actions

o Escalates more complex problems to more experienced staff

o Assignments include both routine and non-routine work

Other Duties

o Position requires frequent change of work assignments based on incoming volumes

o May perform other duties as back up to understaffed areas of department as assigned

o May be required to assist with department related projects and implementations (clean-up startup closeout etc.)

o Work as part of a team covering a 24/7 environment (shifts can change/rotate) in a shift that will include weekend days and holidays

Sound exciting Welcome to a culture of caring

Joining CWT means becoming part of a collaborative close-knit global community. Our people first ethos starts with our colleagues. As a member of the CWT team youll see that our core value of caring runs deep. It goes beyond the confines of our company too;

Experience & Education:

Education

High school diploma or country equivalent

Experience

2 years industry experience

Corporate and/or Government travel counselor experience

Contact center experience

Experience issuing airline tickets preferred

Languages

English fluent written and spoken

Knowledge Skills and Abilities (KSAs)

Detail-oriented to ensure high level of accuracy

Basic MS Office; Word Excel Outlook PowerPoint

Capable of working with minimal supervision

Able to thrive in a fast-paced ever-changing environment

Government accounts require ability to pass an extended government background check

Skilled in GDS; Sabre preferred

Good verbal and written communication skills

CWT accepts Military experience/certifications as a substitute for some requirements.