NOC Engineer

About Us:
We are the leader in human-centric cybersecurity. Half a million customers including 87 of the Fortune 100 rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback challenges and opportunities Accountable for results and best-in-class outcomes Visionary in future-focused problem-solving Exceptional in execution and impact.

The Role:

As a Network Operations Centre (NOC) Engineer you will be part of an International team that monitors and maintains more than 14000 servers and 250 Network devices spanning multiple Data Centres across the Globe.

NOC Engineers manage incidents and troubleshoot and resolve both routine and complex Network Hardware and Operating System issues in a timely and efficient manner. This ensures Proofpoint maintains high levels of Production system Availability & Uptime for our Customers.

Given the global nature of our Business our NOC Engineers work in a rotating shift pattern ensuring 24x7 coverage for the Business. This role will primarily support the hours of 06:00-19:00 GMT/BST.

Your day-to-day:

• Monitoring of internal Production systems.

• Performing Technical Triage Diagnosis & Resolution of Incidents received by the NOC.

• Working Incidents effectively and efficiently to escalate to or engage Operations Engineering Support or other personnel in accordance with established processes and procedures.

• Document Incident detail and actions taken on Production systems with accuracy and in compliance with established practices.

• Manage Review and Update the status of all major incidents within ticketing system including issuing communications to the business during high impact incidents.

• Assist in maintaining Operational Standards & Documentation; including runbooks knowledge base articles alerting hygiene and general procedures.

• Participate in the transfer of information from one shift to the next.

• Participate in service improvement initiatives; including adoption of AI to gain efficiencies in Operational practices implement positive tooling or procedural changes and monitoring refinement activities.

• Perform other duties as needed including but not limited to; attending Post-Mortem (Problem) Meetings on behalf of NOC learn from/train others in both Technical and Procedural Operations.

What you bring to the team:

• Previous experience of working within a Network Operations Centre (NOC) or similar Operations environment or in a Production Support Role.

• Knowledge of Linux (Command Line) Server Administration & Troubleshooting.

• Previous experience with bash and/or Python or other Linux scripting/programming languages

• Previous experience with monitoring tools (Splunk Nagios etc.).

• Familiarity with ITSM/trouble ticketing systems (Jira lighthouse Bugzilla ServiceNow etc.).

• Exceptional interpersonal communication initiative and leadership abilities.

• Effective analytical planning organizational and documentation skills.

• Proven ability to multitask and prioritize while working under pressure.

• Experience supporting Fortune 500 Large Global Organizations or exposure to complex and multi-vendor ecosystems.

• Experience with Cloud Based and On-Premise Environments.

• Ability to influence and improve Department processes and tooling while embracing new ways of working.

Desirable Certifications (not mandatory but are preferable):

• LINUX (LPIC-1 CompTIA Linux etc.) and/or Microsoft/Microsoft Windows Server (MTA MCSA etc.) certifications

• ITIL Foundations v3/v4 or ITIL Specialist/Practitioner certifications or similar.

• Networking (CCNA CompTIA Network JNCIA AWS etc.) certifications.

#LI-CB1

Why Proofpoint At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

Competitive compensation

Comprehensive benefits

Learning & Development: We are committed to the growth and development of our team members offering a range of programs including leadership and professional development workshops stretch project assignments and mentoring opportunities to help employees reach their full potential.

Flexible work environment: Remote options hybrid schedules flexible hours etc..

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone. We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to . How to Apply Interested Submit your application here We cant wait to hear from you!