Spa Concierge Agent
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and customerfocused Spa Concierge Agent to join our luxurious spa facility in Jeddah Saudi Arabia. As the first point of contact for our valued guests you will play a crucial role in ensuring a seamless and relaxing experience from the moment they arrive until their departure.
- Warmly greet and welcome guests to the spa providing a positive first impression
- Manage appointment scheduling confirmations and modifications using our booking software
- Offer detailed information about spa treatments services and packages to guests
- Assist guests with selecting appropriate treatments based on their needs and preferences
- Handle customer inquiries concerns and special requests with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with spa therapists and other staff to ensure smooth operations
- Maintain a clean organized and inviting reception area
- Promote spa products and services to enhance guest experience and drive sales
- Ensure compliance with spa policies health regulations and safety standards
Qualifications :
- 12 years of experience in customer service or hospitality industry; experience in a spa or wellness environment preferred
- High school diploma or equivalent; additional certifications in hospitality or customer service are a plus
- Excellent verbal and written communication skills
- Proficiency in scheduling and booking software
- Strong computer skills including MS Office suite
- Demonstrated ability to multitask and prioritize in a fastpaced environment
- Problemsolving skills and attention to detail
- Knowledge of spa treatments services and wellness practices
- Customerfocused mindset with a passion for providing exceptional service
- Ability to maintain a calm and professional demeanor in all situations
- Flexibility to work various shifts including weekends and holidays as required
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
