Welcomer Front Office
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
- Responsible for providing friendly efficient and professional service to the guests for all aspects related to front office.
- To be a touch point for the guests at arrival departure and throughout their stay.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
- To anticipate guest needs efficiently handle cash transactions and provide guests with the highest level of service while adhering to Pullman standards.
- To monitor room status and discrepancies.
- To manage any guest complaint in a professional manner by resolving it making sure the guest is satisfied and recording it in the PMS.
- To be aware of all VIPs visiting or staying in the hotel.
- To call MOD for VIP arrivals providing relevant information following Pullman VIP guidelines.
- To maintain an accurate Guest History ensuring the profiles are correctly updated and merged in order to avoid duplicate profiles and to preregister all recurring guests.
- To properly follow all QTA and local government requirements concerning hotel guests and files.
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Previous hotel experience is a great asset
- Prior experience working with Opera or a related system
- Good interpersonal skills guest oriented & service minded
- Sales oriented
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
