Service Designer Senior
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The client is seeking an experienced Service Designer to support service innovation program review and digital transformation initiatives across government. The Service Designer will work within cross-functional Agile teams collaborating with product owners designers and program staff to assess current services identify future opportunities and design improved end-to-end service experiences.
Responsibilities
- Integrate human-centred design methods into program review and digital transformation initiatives
- Conduct service discovery and research including user and staff field research
- Analyze and document user and employee experiences across multiple channels (digital and non-digital)
- Identify service gaps opportunities and actionable solutions
- Plan and deliver:
- User and behavioral research
- Co-design workshops
- Prototyping and concept testing
- Journey maps and service blueprints
- Process mapping and service prototyping
- User story mapping and creation
- Usability testing
- Service performance measurement and reporting
- Strategy and roadmap documentation
- Depict end-to-end service journeys including needs opportunities solutions and success metrics
- Collaborate with executives program teams and front-line staff to co-design new processes and policies
- Support change management by planning integration of new solutions into existing service operations
- Maintain documentation and contribute to evolving project artifacts
- Work within Agile/Scrum environments participating in sprint planning refinement and delivery
Must-Haves
- Minimum 6 years of experience in service design research and service design deliverables
- Minimum 6 years of experience working in a cross-functional product team within an Agile environment
- Strong experience applying human-centred design principles
- Ability to clearly document findings insights and design outcomes
- Strong collaboration communication and stakeholder engagement skills
- Ability to work across multiple projects simultaneously
Nice-to-Haves
- Experience planning conducting and analyzing user research and usability testing
- Experience creating journey maps service blueprints and service representations
- Experience observing and analyzing service delivery in real-world environments
- Experience working as a Service Designer on large or complex initiatives
- Experience working in or for the public sector
- Experience supporting change management and service transformation initiatives
Work Details
- Standard hours: Monday Friday Alberta business hours.
- Primarily remote with occasional in-person meetings (up to four per year as required)
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
