Credit and Collections Manager

POSITION SUMMARY:

The role of Credit & Collection Manager is crucial in supporting the organizations cashflow health and minimizing bad debt exposure. Oversee staff performance and processes across the credit and collection departments. Protect the companys revenue and optimize cash flow through the development implementation and control of process workflow strategies in compliance with financial accounting procedures company policies and in alignment with internal SOX controls. Leverage credit and financial information to assess credit risk set credit limits and proactively engage senior management with key metrics and information to support strong customer relationships and enforce controls for customers at risk. Monitor order to cash processes to identify and recommend improvements to strengthen invoice quality profitability and resource efficiency.

ESSENTIAL FUNCTIONS:

• Recruit train develop and manage Credit and Collection staff related to performance goal setting deductions/dispute management and credit risk monitoring to foster team development and a productive and compliant work environment.
• Review and implement strategies based on customer types purchasing channels invoicing requirements and payment trends to optimize collector portfolio performance and customer communication to maximize cashflow reduce bad debt reduce DSO and strengthen customer relationships based on interface and alignment with CFO and key stakeholders.
• Collaborate with senior management and cross-functional teams to accelerate resolution of invoice deduction/disputes and payment trends in accordance with company sales promotions contractual rebates and invoicing requirements.
• Oversee the credit risk evaluation of new and existing customers by evaluating financial statements trade references and industry reports to determine and adjust credit limits in compliance with established company credit policies customers financial risk and payment performance.
• Ensure compliance with internal financial accounting procedures and policies SOX controls and local/state/federal laws relevant to credit and collection practices.
• Assist Finance Controlling and Accounting in the analysis and recommendation of month end reserves relating to bad debt cash discounts returns chargebacks and rebates.
• Assist in planning evaluating implementing and continuously improving all aspects of credit and collection functions and its processes.
• Manage bankruptcy filings and third-party collection placements including engagement with senior management to negotiate payments and finalize settlements.

• Ensure accurate collection efforts and dispute reasons are maintained in relevant tools and systems.
• Prepare reports on collection performance KPI metrics and outstanding debts to senior management and sales for informed decision making and risk mitigation actions.

COMPETENCIES:

• Strong leadership skills and proven ability to partner with business leadership build relationships and support change management initiatives to strengthen profitability and process optimization.
• Excellent organization and time management skills.
• Highly motivated highly organized diligent creative and self-starter.
• Excellent technical analytical and problem-solving skills.
• Continuous improvement with high attention to detail and a strong work ethic.
• Excellent verbal and written communication skills with the ability to interact effectively with all team member levels within the Company.
• Strong management experience the ability to lead coach and train staff.
• JD Edwards ERP system knowledge is preferred
• Strong Knowledge of Credit and Collections policies and procedures
• Commitment to Excellent Customer Service.
• Proficient with Excel including Pivot Tables use of complex formulas and power apps.

EDUCATION AND EXPERIENCE:

• BA/BS degree in Finance Accounting or related field ideal.
• Minimum 7 years of progressive management experience in a CPG service or manufacturing industry of appropriate scale and complexity.
• Proven experience certifications or specialized training in credit financial analysis.
• High level of competency in Microsoft tools with focused skills in using Excel macros automation applications and project management.
• Practiced knowledge in managing complex dispute/deduction customer portfolios based on multi-faceted discounts rebates short-shipments and distributor selling relationships preferred.
• Proven experience in partnering with senior leadership to develop and implement credit and collection policies and procedures across varying divisions and departments required.
• Background in providing support services involving multi-branch or multi-entity environments ideal.
• Knowledge and background in managing EDI and customer invoicing requirement portals.
• Experience in designing and implementing AR automation tools.

BENEFITS:

The role includes base salary eligibility to receive discretionary bonus after one-year of employment Health/Dental/Vision Insurance life Insurance Paid Time-off 401(K) and Stock Purchase Plan.

Pay from: $80000 - Pay is commensurate with experience education and skills.

EQUAL OPPORTUNITY EMPLOYER:

ICEE is an equal opportunity employer and prohibits discriminatory employment actions against and treatment of employees and applicants for employment based on actual or perceived Federal State and local laws that prohibit employment discrimination on the basis of race color age national origin ethnicity alienage religion or creed gender gender identity pregnancy marital status sexual orientation citizenship genetic disposition or characteristics disability or veterans status sex offenses prior record of arrest or conviction genetic information or predisposing genetic characteristic status as a victim or witness of domestic violence sex offenses or stalking and unemployment status.

Required Experience:

Manager