Home Services Dispatcher

Bob's SupplyAtherton Appliance & Kitchens

Job Location:

Plainview, TN - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Company parties
Competitive salary
Paid time off

RD Appliance Service Corp. is a family owned and operated residential and commercial appliance repair business serving Long Island since 1963. We are are seeking a dispatcher. As a dispatcher you are responsible for coordinating service calls booked by our customer service team and creating efficient routes for technicians. Exemplifying our code of values you show respect and courtesy to all customers and employees. The core values of our company are Honesty Integrity Professionalism Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of residential appliances but primarily focus on high end brands. We have contracts with exclusive residential manufacturers as well as well known commercial customers. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.

If you are an experienced dispatcher and are looking to work for an organized well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors employees and customers.

Responsibilities:

Review unassigned jobs and assign them to a technician based on skills and zones
Create efficient routes for technicians
Reschedule jobs when needed
Review scheduled jobs for efficiency
Resolve potential scheduling conflicts
Schedule and route return part install trips
Check on part ETAs to plan ahead for return trips
Monitor commercial dispatches
Communicate with commercial techs to schedule these jobs
Act as backup customer service representative during downtime
Schedule vehicle maintenance to fit into technician routes
Various other related less urgent tasks during downtime

Required Qualifications:

Experience dispatching for home services companies
Professional phone etiquette
Ability to prioritize and multitask
Positive and professional demeanor
Attention to detail
Excellent written and verbal communication skills
Organizational Skills
Computer Skills

Desired Qualifications:

Experience with scheduling and routing service calls
Experience with Service Titan software
Geographical knowledge of Long Island and NYC
Appliance repair service knowledge
General home appliance knowledge

Benefits:

PTO
10 paid holidays
401K

Hours:

Monday - Friday
8 am - 5 pm Eastern Standard Time

Compensation: $25.00 per hour

RD Appliance Service Corp. is family owned and operated since 1963. We strive to be the most professional service company in our area by focusing on providing honest and accurate assessment and diagnosis of customer equipment while also respecting the customers home and time.

This business is independently owned and operated. Your application will go directly to the independent business and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location and not to the United Appliance Servicers Association.

Benefits:401(k) matchingCompany partiesCompetitive salaryPaid time offRD Appliance Service Corp. is a family owned and operated residential and commercial appliance repair business serving Long Island since 1963. We are are seeking a dispatcher. As a dispatcher you are responsible for coordinating s...

Benefits:

401(k) matching
Company parties
Competitive salary
Paid time off

Responsibilities:

Review unassigned jobs and assign them to a technician based on skills and zones
Create efficient routes for technicians
Reschedule jobs when needed
Review scheduled jobs for efficiency
Resolve potential scheduling conflicts
Schedule and route return part install trips
Check on part ETAs to plan ahead for return trips
Monitor commercial dispatches
Communicate with commercial techs to schedule these jobs
Act as backup customer service representative during downtime
Schedule vehicle maintenance to fit into technician routes
Various other related less urgent tasks during downtime

Required Qualifications:

Experience dispatching for home services companies
Professional phone etiquette
Ability to prioritize and multitask
Positive and professional demeanor
Attention to detail
Excellent written and verbal communication skills
Organizational Skills
Computer Skills

Desired Qualifications:

Experience with scheduling and routing service calls
Experience with Service Titan software
Geographical knowledge of Long Island and NYC
Appliance repair service knowledge
General home appliance knowledge

Benefits:

PTO
10 paid holidays
401K

Hours:

Monday - Friday
8 am - 5 pm Eastern Standard Time

Compensation: $25.00 per hour

Key Skills

Typing
Data Entry
Customer Service
AS400
Transportation Management Systems
Computer Skills
Paratransit
Microsoft Outlook
Computer Literacy
Dispatching
Logistics
Phone Etiquette

Apply Now

About Company

Bob's SupplyAtherton Appliance & Kitchens

View Open Positions As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work. You’ll deal with ... View more

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