Shift Lead
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Job Location:
Greenville, NC - USA
Hourly Salary:
$ 15 - 16
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Tropical Grille is looking for Shift Leads for our Greenville area locations! Shift leads must have prior restaurant experience and excellent customer addition to helping guests shifts help manage the restaurant by opening or closing the restaurant supervising staff handling money and ensuring food safety. Part time and Full opportunities for responsible reliable and friendly people!
Job Title: Shift Leader
Direct contact and resource for all store team members on lead shifts. Reports directly to Assistant General Manager and General Manager.
Responsibilities
Weekly Scheduling
Responsible for finding coverage for callouts
Responsible for assigning positions to team members and clearly outlining responsibilities to maximize efficiency
Responsible for scheduling and assigning catering drivers for deliveries on each closing shift for following days opening manager.
Responsible for actively managing cost of labor to maximize store coverage and profitability
Policy Adherence
oShift Leader is responsible for adherence by staff to establish guidelines and procedures including but not limited to:
Proper food-handling and cool-down procedures
Appearance and dress code
Customer service
Food quality
Recipe adherence
Staff safety
Shift audit completion
Proper closing and opening procedures
Food Cost Management
oShift Leader is responsible for managing food cost concerns including but not limited to:
Food waste
Portion control
Order accuracy
Upselling at POS
Credits and refunds
Environment
oShift Leader is responsible for managing and facilitating a work and dining environment consistent with Tropical Grille including but not limited to
Cleanliness
Staff morale
Music
Staff language and behavior
Guest experience
Customer service
Expectations
oShift Leader is expected to communicate often with Store Management Team.
oShift Leader is expected to be proactive in facilitating and encouraging staff communication
oShift Leader is expected to be proactive in addressing all concerns involving scheduling positional training hiring policy adherence food cost management and environment to Store Management Team.
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
The 3rd position at Tropical Grille is responsible for prepping ready to eat foods and cooking food to order. The individual will have to have high quality...
