Bilingual Intake Specialist (Guatemala)
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are looking for a Bilingual Intake Specialist to be the first point of contact for potential clients. The ideal candidate is professional empathetic and detail-oriented with the ability to communicate fluently in Spanish and English. You will play a key role in assessing client needs gathering case information and ensuring smooth case onboarding.
Key Responsibilities:
- Conduct outbound calling and answer incoming calls emails and online inquiries from potential clients.
- Conduct initial client interviews to gather necessary case details.
- Assess case eligibility based on firm criteria and schedule consultations.
- Maintain accurate and organized client records in the CRM system.
- Provide general information about legal services while maintaining confidentiality.
- Follow up with potential clients to ensure a smooth intake process.
- Collaborate with attorneys and legal staff to streamline case onboarding.
Requirements
- Bilingual fluency in English and Spanish
- Prior experience in a law firm customer service or intake role is a plus.
- Excellent communication active listening and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and client management software.
- Ability to handle sensitive information with professionalism and discretion
Company Industry
IT Services and IT Consulting
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
