Job Description :
We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design agile delivery and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.
The Service Designer will work as part of cross-functional delivery teams collaborating with product owners designers researchers and technical teams to review existing services identify future opportunities and deliver effective user-focused solutions.
Key Responsibilities :
Integrate human-centred design practices into service transformation initiatives
Conduct service discovery research prioritization prototyping and evaluation
Analyze user and employee experiences across multiple channels (web mobile phone in-person print etc.)
Develop journey maps service blueprints and process maps
Facilitate co-design workshops and stakeholder sessions
Support change management and service adoption
Define measure and report on service performance metrics
Key Deliverables
User and behavioural research outputs
End-to-end service journeys and experience maps
Prototypes and usability testing results
User stories and backlog inputs
Service performance analysis and reports
Strategy roadmap and service vision documentation
Recruiter Details :
Recruiter Name: Uma Maheswari Revu
Phone: 1
Requirements
7 years of experience in Service Design UX Design or Human-Centred Design
Strong experience working in agile cross-functional teams
Expertise in service design methods (journey mapping service blueprints co-design prototyping)
Experience delivering complex end-to-end service improvements
Strong stakeholder facilitation and communication skills
Preferred / Nice to Have
Public sector or large enterprise experience
Experience supporting digital transformation programs
Familiarity with service performance measurement
Required Skills:
7 years of experience in Service Design UX Design or Human-Centred Design Strong experience working in agile cross-functional teams Expertise in service design methods (journey mapping service blueprints co-design prototyping) Experience delivering complex end-to-end service improvements Strong stakeholder facilitation and communication skills Preferred / Nice to Have Public sector or large enterprise experience Experience supporting digital transformation programs Familiarity with service performance measurement
Required Education:
7 years of experience in Service Design UX Design or Human-Centred DesignStrong experience working in agile cross-functional teamsExpertise in service design methods (journey mapping service blueprints co-design prototyping)Experience delivering complex end-to-end service improvementsStrong stakeholder facilitation and communication skillsPreferred / Nice to HavePublic sector or large enterprise experience
Job Description :We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design agile delivery and service design methodologies to improve end-to-end user and employee experiences across digital and non...
Job Description :
We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design agile delivery and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.
The Service Designer will work as part of cross-functional delivery teams collaborating with product owners designers researchers and technical teams to review existing services identify future opportunities and deliver effective user-focused solutions.
Key Responsibilities :
Integrate human-centred design practices into service transformation initiatives
Conduct service discovery research prioritization prototyping and evaluation
Analyze user and employee experiences across multiple channels (web mobile phone in-person print etc.)
Develop journey maps service blueprints and process maps
Facilitate co-design workshops and stakeholder sessions
Support change management and service adoption
Define measure and report on service performance metrics
Key Deliverables
User and behavioural research outputs
End-to-end service journeys and experience maps
Prototypes and usability testing results
User stories and backlog inputs
Service performance analysis and reports
Strategy roadmap and service vision documentation
Recruiter Details :
Recruiter Name: Uma Maheswari Revu
Phone: 1
Requirements
7 years of experience in Service Design UX Design or Human-Centred Design
Strong experience working in agile cross-functional teams
Expertise in service design methods (journey mapping service blueprints co-design prototyping)
Experience delivering complex end-to-end service improvements
Strong stakeholder facilitation and communication skills
Preferred / Nice to Have
Public sector or large enterprise experience
Experience supporting digital transformation programs
Familiarity with service performance measurement
Required Skills:
7 years of experience in Service Design UX Design or Human-Centred Design Strong experience working in agile cross-functional teams Expertise in service design methods (journey mapping service blueprints co-design prototyping) Experience delivering complex end-to-end service improvements Strong stakeholder facilitation and communication skills Preferred / Nice to Have Public sector or large enterprise experience Experience supporting digital transformation programs Familiarity with service performance measurement
Required Education:
7 years of experience in Service Design UX Design or Human-Centred DesignStrong experience working in agile cross-functional teamsExpertise in service design methods (journey mapping service blueprints co-design prototyping)Experience delivering complex end-to-end service improvementsStrong stakeholder facilitation and communication skillsPreferred / Nice to HavePublic sector or large enterprise experience
Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
