ESSR, Inside Sales

Williams Machinery

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profile Job Location:

Surrey - Canada

profile Monthly Salary: Not Disclosed
Posted on: 12 hours ago
Vacancies: 1 Vacancy

Department:

Operations

Job Summary

The Equipment Sales Support Representative (ESSR) Operations is responsible for bridging the gap between our operations and customers ensuring a seamless experience from inquiry to service completion.


The ESSR works closely with operations to deliver exceptional customer service promote our full range of equipment service and repair solutions and build lasting relationships with clients. Core duties include processing telematic notifications making outbound sales calls upselling warranty and service selling preventative maintenance agreements and safety training


Key Responsibilities:
  • Responsible for reviewing and acting on all service requirement notifications from customers service advisors company logs and other internal portals including telematics reports.
  • Responsible for selling our services through effective prospective efforts including creating proposals quotations and through diligent follow-up.
  • Use effective sales techniques including cold calling scheduled follow-ups and qualifications of leads to identify new customers.
  • Successfully negotiate and close deals.
  • Perform administration duties as required including billings collecting and signing agreements with customers and coordination of equipment preparation transportation or delivery
  • Utilize internal software including Customer Relationship Management software as required to support the sales process; maintain accurate records of sales calls and maintain client files and service activity information.
  • Work with marketing to assist in the preparation of advertisements e-mail blasts inserts brochures and/or any other relevant material.
  • Work closely with others in the business to maintain high levels of customer service and assist the customer as needed.
  • Regularly provide detailed and accurate sales activity information to the Corporate Service Manager.
  • Visit customers as required.
  • Other duties as assigned.

Knowledge Skills and Abilities:
  • Must have experience selling products and services.
  • Ability to deliver consistent and exceptional service to customers team members and supporting departments.
  • Demonstrates a proactive approach to independently learn and master our products and services including contract language terms and conductions.
  • Highly self-motivated self-starter enthusiastic and well organized.
  • Proficient with Microsoft office programs specifically outlook word and excel.
  • Excellent presentation and communications skills.
  • Must have own car valid drivers license and ability to travel occasionally.

Training Education and Experience:
  • 2-3 years experience in sales or in a similar capacity.
  • Post-secondary education in a related discipline.
  • High school diploma.

Values:
  • Build trust with customers and each other.
  • Be a team player commit to working together to win.
  • Be customer-focused wow customers so they become raving fans.
  • Support community care for our people our community and our planet.
  • Deliver results know what you need to do and get it done.

Working Conditions:The Equipment Sales Support Representative is based out of the Surreyoffice and works 40 hours on average per week Monday to Friday.





Privacy Notice for Job Applicants: By applying you consent to share your name and email with our third-party assessment provider solely for assessment purposes if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns please contact our HR department at .

Selection Process Notification: Due to the volume of applications we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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Required Experience:

Manager

The Equipment Sales Support Representative (ESSR) Operations is responsible for bridging the gap between our operations and customers ensuring a seamless experience from inquiry to service completion.The ESSR works closely with operations to deliver exceptional customer service p...
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About Company

Company Logo

Williams Machinery is a BC based equipment dealer of forklifts, construction equipment, container handlers, and environmental care equipment. New & used sales, plus a large rental fleet featuring Bobcat, DEVELON, Vermeer, Linde, JCB, Ammann, and Konecranes. Servicing all makes, all mo ... View more

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