CRCL Coordinator- 30 hours- Thursday to Sunday- ROI

AVI Health & Community Services (AVI) increases health equity by providing highly responsive harm reduction -based HIV hepatitis C substance use sexual health mental health and other community health services and is informed by the voices of people with living experience. We envision a community where people can experience optimal health and wellness and be free from stigma marginalization and criminalization.

For more information see

Our work takes place in Kwakwakawakw Nuu-chah-nulth and Coast Salish territorial regions on what is colonially known as Vancouver Island. The rich and beautiful lands and waters of this Island have been home to over 50 First Nations for time immemorial; we respectfully acknowledge their past present and future sovereignty.

AVI CRISIS RESPONSE COMMUNITY LED TEAM (CRCL):

The AVI CRCL (Crisis Response. Community Led) Team Victoria is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peer-assisted care program and a mobile crisis response team led by persons with lived/living experience and mental health professionals who are able to de-escalate crises and develop community care plans with persons experiencing crisis.

The CRCL Team is an approach to responding to someone in crisis that focuses on health well-being and community support. Utilizing a community-based client centered trauma-informed response a peer-assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.

The CRCL Victoria Team provides services on the territories of the Ləkʷəŋən peoples (Kosapsum and Songhees nations) as well as the WSÁNEĆ Nations.

JOB SUMMARY:

ABOUT THIS POSITION:

The CRCL Coordinators are responsible for overseeing daily operations including quality assurance and staff performance. This role is vital to the integrity of this service and requires successful candidates to develop and maintain effective working relationships with all staff and CRCL Leadership for the purpose of supporting staff development managing adherence to team practices and policy and overseeing program quality.

See Key Duties and Responsibilities for further information.

WORKING ON THE TEAM:

The CRCL Victoria Team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises.

Working in collaboration with all team members the CRCL Coordinator is responsible for overseeing the delivery of rapid point of service mental health crisis management and de-escalation including assessment suicide intervention and safety planning as well as acute care planning referrals to alternative services or escalation to emergency services.

Alongside the team this role is grounded in person-centered harm reduction and trauma informed approaches to care which centers the needs and agency of the service user

KEY DUTIES AND RESPONSIBILITIES:

Team Coordination

• Oversee daily operations including the development and support of operations and team systems
• Provide daily supervision of staff including ensuring quality service delivery and adherence to policy and practices
• Support staff to develop capacities and skills while ensuring adherence to team practices by utilizing daily guidance performance coaching check0ins and 1:1 staff supervision
• Develop and maintain effective working relationships with all CRCL Staff and CRCL Leadership
• Develop and maintain effective working relationships with community care providers including emergency services personnel
• Participate in team development including hiring team and individual training and staff performance reviews
• Oversee and supervise confidential case notes including quality control and storage of confidential case files
• Ensure quality control and transparency of service reporting to the CRCL Team Manager and Program Director
• Remain at all times available and ready to support the team including attending calls performing outreach and being within staff work areas

KEY CHARACTERISTICS OF A SUCCESSFUL CANDIDATE:

• Emotional Resilience and ability to center the needs of the person in crisis
• Humility flexibility and conscientiousness
• Ability to critically assess make ethically informed decisions and remain grounded in complex and dynamic situations.
• Ability to manage hostile interactions using non-violent communication situational awareness and diffusing techniques.
• Ability to work mandatory where and as needed

QUALIFICATIONS:

The following qualifications must be outlined in your application in order to be eligible:

• This is not an entry level position:
  • Minimum 5 years relevant experience including within mental health services including crisis de-escalation mobile crisis response and acute mental health services.
• Minimum 3-5 years Program Coordinator or Management experience in the fields of health and/or social care
• Undergraduate Degree in the mental health field (i.e. counselling social work psychiatric nursing criminology and psychology)
• Masters degree is an asset.
• Additional Education related to crisis support and acute mental health care is an asset
• Additional Education related to Peer Support Work is an asset
• Demonstrated knowledge and use of crisis intervention and de-escalation best practices including:
  • Situational Awareness Scene Safety and Risk Mitigation Practices
  • Effective nonviolent/nonjudgemental communication skills including active listening high-guidance and assertive communication practices.
• Demonstrated crisis intervention skills including extensive experience with suicide and homicidal assessments as well as demonstrated knowledge and experience developing safety plans
• Demonstrated skills experience and knowledge of harm reduction and health promotion practices.
• Demonstrated practice of cultural humility and trauma-informed approaches to care.
• Demonstrated commitment to personal development and ethical practice including:
  • Awareness of personal stressors and triggers with active engagement in selfcare practices
  • Demonstrated awareness of personal and implicit biases
  • Reflexive practice that supports examination of personal motivations judgements and feelings that may be activated by crisis work
  • Demonstrated capacity to uphold professional boundaries.
• Demonstrated knowledge of the harmful effects of colonization including relevant or applicable training/knowledge and experience in anti-racism culturally safer care and decolonization.
• Demonstrated capacity to uphold a collaborative and team-based approach including:
  • Outstanding strength-based problem-solving skills
  • Outstanding trauma informed direct communication skills
  • Capacity to engage in self-reflection and personal accountability.

• Valid Class 5 BC Drivers License with Normal Drivers Status.
• Employment subject to criminal record check for working with vulnerable populations
• Employment subject to successful completion of CRCL Training Curriculum

POSITION DETAILS:

1. Pay: Pay for this role is based on the BCGEU paygrid 3810% to start with stepped increases based on your seniority with AVI.
2. Hours and Schedule: 30 hours per week. Thursday to Sunday 5:00pm to 1:00am
3. Applicants must have successfully completed the 6-week mandatory CRCL training provided by AVI to be considered for this position or be available for the training period starting on January 29 2026.
4. Afternoon Shift Premium for Some Shifts: Afternoon Shift Premium of an additional $0.25/hour applies to any shifts that have at least 50% of their time scheduled between 4 pm and midnight. As such some of the shifts of this ad qualify for an additional $0.25/hour premium.
5. Weekend Shift Premium for Some Shifts: Weekend Shift Premium of an additional $0.50/hour applies to each hour worked between 00:01 hours Saturday and 24:00 hours Sunday. As such some of the shifts of this ad may qualify for an additional $0.50/hour premium.
6. Start and End date: January 29 2026 Position runs to March 31 2026 or return of incumbent whichever is earlier.
7. Location: 733 Victoria Office
8. Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is a BCGEU union position.
9. Position Type: Return of incumbent Part Time
10. Other Perks: This position gets 6.4% vacation (equivalent to 3 weeks) receives Stat In Lieu payments of 5% on each paycheque and has a Sick Bank of 6.9%. Sick and Vacation are both accessible after your first 488 hours at AVI.
11. Hours of Work Days Off and Work Area may be subject to change

TO APPLY:

To apply please submit your resume and Cover letter by clicking on APPLY TO POSITION. This job posting is open until Decemberpm

AVI is committed to equity and diversity and we strongly encourage applications from but not limited to folks who identify as Indigenous Persons persons of colour racialized persons living with a disability persons who use/d drugs persons with experience of sex work persons who live with HIV and/or hepatitis C and persons representing diverse genders and sexualities.

It is beneficial to identify in the cover letter if you are Indigenous and/or have lived/living expertise relevant to the position.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

As AVI is a union environment internal staff will be prioritized in the hiring process.

We would like to thank all those that apply but only those selected for an interview will be contacted.