Business Analyst

Anaheim, CA - USA

Monthly Salary: USD 85000 - 97000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Unlock your potential with Quantum ePay - a payment processing firm that helps business owners lower their costs earn more money and improve their quality of life.

Quantum ePay is expanding its product and data capabilities and we are seeking a Business Analyst with deep experience in fintech payments and data-driven platforms. This role works cross-functionally with Product Engineering Operations and Executive leadership to gather translate and manage requirements across complex payment workflow initiatives. The ideal candidate has a strong analytical mindset exceptional attention to detail and experience supporting large-scale payment dispute or financial technology systems.

This position is critical to enabling Quantum ePays next phase of growth across payment processing network integrations AI/ML-driven decisioning and client-facing product enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead requirement gathering sessions with business stakeholders technical teams external partners and customers.
Translate business needs into clear technical requirements user stories workflows acceptance criteria and documentation.
Support initiatives involving payment processing issuer/acquirer workflows chargebacks dispute remediation and merchant-facing tools.
Serve as a subject matter expert across payment network behavior (Visa Mastercard Amex Discover) and related fintech ecosystems.
Analyze data sets and transactional patterns to identify gaps inconsistencies or optimization opportunities.
Partner with engineering teams to ensure requirements are fully understood and implemented correctly.
Manage deliverables timelines and cross-team communication to ensure successful on-time releases.
Assist in validating features through test case creation UAT coordination and post-deployment verification.
Contribute to product roadmaps and strategic planning by providing insights grounded in data and customer needs.
Support initiatives involving AI/ML models data normalization pipelines and predictive analytics by helping define requirements and measurable outcomes.
Maintain high-quality documentation including SOPs technical specs business requirements API requirements and partner integration guides.

QUALIFICATIONS

3 years of experience as a Business Analyst preferably in fintech payments merchant services or financial systems.
Hands-on experience with payment processors gateways or networks (Visa Mastercard Discover Amex preferred).
Strong understanding of transaction lifecycles authorization flows settlement chargebacks alerts and dispute processes.
Proven ability to gather analyze and translate complex business requirements into detailed technical artifacts.
Exceptional analytical skills with the ability to work with structured and unstructured data sets.
Experience supporting or documenting AI/ML-driven features model inputs/outputs or predictive scoring systems.
Strong attention to detail especially in deliverable creation requirements traceability and change management.
Demonstrated experience managing cross-functional initiatives with competing priorities.
Excellent communication skills; able to convey complex topics clearly to both technical and non-technical audiences.
Familiarity with tools such as JIRA Confluence Figma Postman BI dashboards and SQL (preferred).

NICE TO HAVES

Experience with dispute management platforms or chargeback remediation tools.
Prior involvement in integrations with CRMs processors gateways or data providers.
Knowledge of API-based architectures webhooks data pipelines or event-driven systems (Kafka queues etc.).
Exposure to PCI DSS security frameworks or compliance-related documentation.

SALARY:

This role includes quarterly profit-sharing bonuses as part of a total compensation package in addition to a full range of medical dental retirement planning and other benefits.

Base salary range: $65000 - $75000
Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $85725 $97725

WHY WORK HERE

Awarded Top Workplace of Orange County by the OC Register three years in a row!
Flex PTO!
New state-of-the-art open-concept facility with stand-up desks balance boards stationary bikes and more!
Work hard play hard culture!
Monthly Beer Socials and BBQs!
Proven promote from within mentality!
Benefit offerings:
- Medical dental vision acupuncture and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly up to 4%

Required Experience:

Unlock your potential with Quantum ePay - a payment processing firm that helps business owners lower their costs earn more money and improve their quality of life.Quantum ePay is expanding its product and data capabilities and we are seeking a Business Analyst with deep experience in fintech payment...