Claims Analyst II Warranty

Claims Analyst II Warranty

About AIG Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration extended service contracts and mobile insurance theft/loss programs customer service support service network management claims processing services and service contract underwriting.

With over 20 years of experience we are one of the Warranty and Service industrys leading providers which is why many of the worlds largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction they turn to us.

The Claims Analyst Role

Our Claims Analyst work directly with our Service Providers and our Customers to ensure that the project moves forward with the support they need. Claims Analyst are responsible for receiving incoming calls and emails from Service Providers needing authorization for repairs on major appliances consumer electronics heating and air or other home systems. They also research part availability and ensure pricing and quotes submitted are in line with industry standards. The Claims Analyst verify that failure and repairs are covered under the terms and conditions prior to authorizing the Service Providers to proceed with the project or reserving any payments.

Claims Analyst are the ones our clients turn to in times of need. They act with speed composure compassion and knowledge to solve problems and the work they do every day is the heart of our business.

How you will create an impact

• Answer incoming phone calls and emails from service partners and contract holders seeking repair authorizations contract and payment statuses and a variety of other needs.

• Ask the right questions about the claim evaluating each request to determine if Client should repair or replace the product.

• Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions.

• Adjudicate claims for fair and reasonable repair charges.

• Purchase small appliances plumbing products and HVAC equipment if necessary to fulfill contract requirements.

• Maintain knowledge of covered equipment as relates to the price/replacement value.

• Handle research assignments and reporting as delegated by management.

• Maintain good working relationship during all contacts with clients even during difficult conversations.

• Take responsibility for continuously improving processes and product knowledge understanding of program coverage and exclusions.

What youll need to succeed

• A record of providing outstanding customer service

• Excellent written and verbal communication skills with ability to adapt as the need requires

• Experience in conflict resolution or the ability to de-escalate tense situations and comfortable in a role that requires some negotiations

• Analytical skills and the ability to search the internet for answers and market data

• Results oriented and able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change.

• Excellent organizational skills- flexible with moving from project to project while keeping track of progress

• Professional attitude- we are looking for someone enthusiastic reliable and a team player.

• Basic Excel Word and Outlook skills

• Excellent interpersonal skills

• Ability to consistently meet deadlines

• Understanding of Warranty or Insurance products is recommended but not required.

• Prior claims experience preferred.

• High school diploma or GED required.

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At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .