Engineer- Field IT Support

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

We are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support infrastructure management and coordination with global teams to ensure seamless operations. The ideal candidate will possess strong bilingual communication skills a solid technical foundation and experience in a multinational IT environment.

Roles and Responsibilities

Technical Support & Issue Resolution:
Provide on-site and remote support for hardware software and network issues to minimize downtime and ensure business continuity.
Escalation Management:
Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues.
Security & Compliance:
Enforce IT security protocols and ensure compliance with data protection regulations and internal policies.
Meeting & Event Support:
Set up and support townhalls and high-profile meetings including AV equipment and connectivity for senior executives.
Asset Management:
Oversee the lifecycle of IT assets including procurement deployment tracking and disposal of hardware and mobile devices.
Vendor Coordination:
Liaise with external vendors for hardware/software procurement maintenance contracts and service delivery.
Invoice Processing:
Manage and process invoices related to IT assets and network services ensuring accuracy and timely approvals.
Autopilot & Device Staging:
Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.

Technical Competencies

Hands-on experience preferred; foundational knowledge acceptable in some areas.

Requirements

Language Proficiency:
Native or business-level Japanese and English (spoken and written); JLPT N2 or above.
Technical Knowledge:
Strong understanding of IT infrastructure networking and security principles.
Industry Experience:
Familiarity with Japanese business culture and IT regulatory environment.
Work Environment:
Experience in multinational or large-scale IT operations.
Service Management Tools:
Exposure to ServiceNow or similar ITSM platforms is a plus.
Professional Experience:
Minimum 45 years in IT operations infrastructure support or technical service roles.

Required Experience:

OverviewWe are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support infrastructure management and coordination with global teams to ensure seamless operations. The ideal candidate will possess strong bilingual communic...

Overview

Roles and Responsibilities

Technical Support & Issue Resolution:
Provide on-site and remote support for hardware software and network issues to minimize downtime and ensure business continuity.
Escalation Management:
Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues.
Security & Compliance:
Enforce IT security protocols and ensure compliance with data protection regulations and internal policies.
Meeting & Event Support:
Set up and support townhalls and high-profile meetings including AV equipment and connectivity for senior executives.
Asset Management:
Oversee the lifecycle of IT assets including procurement deployment tracking and disposal of hardware and mobile devices.
Vendor Coordination:
Liaise with external vendors for hardware/software procurement maintenance contracts and service delivery.
Invoice Processing:
Manage and process invoices related to IT assets and network services ensuring accuracy and timely approvals.
Autopilot & Device Staging:
Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.

Technical Competencies

Hands-on experience preferred; foundational knowledge acceptable in some areas.

Requirements

Language Proficiency:
Native or business-level Japanese and English (spoken and written); JLPT N2 or above.
Technical Knowledge:
Strong understanding of IT infrastructure networking and security principles.
Industry Experience:
Familiarity with Japanese business culture and IT regulatory environment.
Work Environment:
Experience in multinational or large-scale IT operations.
Service Management Tools:
Exposure to ServiceNow or similar ITSM platforms is a plus.
Professional Experience:
Minimum 45 years in IT operations infrastructure support or technical service roles.

Required Experience:

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

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About Company

Johnson Controls

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more

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