Supervisor– Jimmy Choo
Share
Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Profile:
Jimmy Choo encompasses a complete luxury accessories brand. Womens shoes remain the core of the product offer alongside handbags small leather goods scarves sunglasses eyewear belts fragrance and mens shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the worlds most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Supervisor Jimmy Choo
Main responsibilities include:
Supporting the Store Manager in reaching targets and KPIs and ensuring that the team are effectively managed
Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
Assisting the Management Team in providing training to the team including product construction materials care and design customer service Retail Excellence and any other topics as communicated
Supporting the team in building developing and maintaining the client database ensuring repeat visits and customer loyalty
Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence the Management Team and the Company
Providing a consistent example of the glamorous luxury lifestyle image of Jimmy Choo through customer relationship management attitude personal grooming dress code and behaviour to the team and ensuring that they also reflect this
Ensuring that customer complaints are promptly and successfully resolved
Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships team management store administration stock management and visual merchandising
Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
Assisting in organising and managing stock takes as and when required
Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times
Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
Actively insuring the implementation and adherence of Jimmy Choo procedures standards and policies as outlined in Retail Excellence and as communicated by the Company
Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures
Supporting with any back of house and administrative operations as requested
Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store
Developing a detailed knowledge of the product including construction materials care and designing order to provide exceptional and knowledgeable customer service
Building developing and maintaining your own client database ensuring repeat visits and customer loyalty
Competencies and Experience Required:
Excellent communication skills both written and verbal
Fluent English
Additional languages advantageous
Demonstrable skills of Microsoft Office Excel Word and Powerpoint
Knowledge and understanding of the luxury market customer service and fashion
Successfully handles multiple demands and competing priorities in a multinational business
Seeks opportunities to be proactive and pre-empt concession and team issues
Demonstrates respect leadership capabilities and regularly exceeds expectations
Shows innovation and initiative
Personal Attributes:
Enthusiastic self-confident and self-motivated
Understand and represent the luxury lifestyle image of Jimmy Choo
Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets
The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
