Certified Customer Service Coordinator Pain Clinic Full time Days

The Customer Service Coordinator - Certified reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Duties include patient reception computerized patient registration and order entry telephone triage and coordination of patient encounter forms.  In addition to these primary functions is also able to provide phlebotomy EKG and other specimen collection services and/or instructions as necessary to provide diagnostic testing in an accurate timely and customer service-oriented fashion. 

Responsibilities:

• Greets and establishes positive first impressions with department patients establishing a role as patient advocate.
• Provides patient education on NMH and Medicare forms.
• Processes patient paperwork accurately and enhances patient flow through department generating appropriate patient encounter forms.
• Accurately enters patient information and test requests on department computer systems.
• Answers and appropriately triages department telephone calls.
• Interacts with various hospital departments physicians and physicians office staff to capture necessary patient information tests requested or specimen requirements.
• Encourages teamwork through demonstration of exceptional communication skills.
• Participates in Safety and Infection Control activities.  Maintains a safe and clean work environment.
• Documents occurrences appropriately and in a timely fashion per the departments Occurrence Management policy.
• Performs Phlebotomy EKG and Specimen Collection accurately and efficiently.
• Labels and processes specimens according to established protocols and policies.
• Enters collection information into LIS appropriately.
• Utilizes appropriate computer functions to investigate problems and appropriately credit tests in a timely manner.
• Assists in the practical training of RNs PCTs and Residents
• Additional Functions    
  • Performs other duties as assigned.
  • Assists in specific process improvement projects.
  • Must effectively process adult geriatric and wheelchair-bound patients.
  • Requires interaction with patients of all ages; pediatric adult and geriatric.

Qualifications :

Required:

• National certification for Phlebotomy: ASCP NCA or NPA OR Medical Assistant Certification through AAMA AMT NCCT OR a Certified Nursing Assistant in IL
• High School Diploma or equivalent
• BLS/CPR

Preferred:

• Certificate from accredited Medical Phlebotomy Program or equivalent
• Previous experience with inpatient or outpatient Phlebotomy
• Prior work experience with Hospital and/or Laboratory computer systems

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Full-time