Care Educator Certified Medical Assistant (Hybrid Role) in Durham, NC
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Job Location:
Durham, NC - USA
Yearly Salary:
$ 50000 - 55000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Care Educator / Certified Medical Assistant
(Hybrid Role) - Durham NC
Patients are at the center of our business strategies. Care Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Care Educator provides patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Care Educators are responsible for participating in one-on-one communications with patients. The Care Educator interacts with enrolled patients by telephone video platforms email and SMS (text) strictly following the guidelines of the program. The Care Educator program is educational based. Care Educators do not provide medical advice or work clinically within this role.
Job Responsibilities:
- Coordinate and facilitate the connection between patients and program approved patient-based resources.
- Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
- Provide education to foster appropriate dialogue between patients and health care providers.
- Support treatment decisions made between the patient and healthcare provider.
- Provide product-related training as outlined in the program guidelines.
- Help patients build treatment routines and understand and manage side effects.
- Provide virtual education & support explaining the treatment journey and guiding the patient through access and financial barriers.
- Any additional duties assigned by program management.
- Reinforce behavior change address concerns build resilience and empower patients to stay on therapy long term as prescribed by their HCP.
- Support long term adherence motivation and QoL goals.
Schedule
- This hybrid position will take place primarily in an office setting in the Raleigh area NC.
- Able to work a defined shift (8am 5pm 9:30am 6:30pm 11am 8pm) with occasional flexibility to support coverage needs across other shifts when required.
- Flexibility to support patients on Mountain or Pacific time zones as assigned.
- Must be flexible to work weekends or evenings as needed.
- Travel 20-40%
Required Qualifications:
- Certified Medical Assistant (CMA)
- Minimum 3 years of healthcare experience (e.g. physicians office clinic or specialty care).
- Skilled at educating or supporting patients in a healthcare setting.
- Direct interaction with patients and support for persistence and compliance.
- Knowledge of clinical data and pharmacology.
- Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
- Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skillswith demonstrated effectiveness to work cross functional and independently.
- Demonstrated ability to work and drive results and with enthusiasm.
- Demonstrated ability to develop and execute plans in an independent environment.
- Demonstrated ability to take initiative and vision challenge existing assumptions and interpretations.
- Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
- Demonstrated ability to adapt to changing work environments and responsibilities.
- Fully competent in MS Office (Word Excel PowerPoint) and iPad technology
Preferred Qualifications:
- Previous experience in digestive health and/or gastroenterology preferred.
- Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
- Effective communication and documentation abilities; bilingual (English/Spanish) preferred.
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $50000 - $55000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Junior IC
Key Skills
- Early Childhood Education
- Algebra
- Classroom Experience
- Lesson Planning
- Special Education
- Adult Education
- Special Needs
- Calculus
- Teaching
- Geometry
- Experience with Children
- Public Speaking
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
