Implementation Manager
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Job Summary
The Implementation Consultant provides project and technical support to customers adopting new or new-to-them Cybersource products. After a thorough training program on Cybersource products and services youll be a part of a distributed team working with an important customer to define shape and implement their technical project. The role will rely on your creativity and developer acumen to fix and solve our customers business challenges developing robust solutions using the breadth and depth of the Cybersource product portfolio.
Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team we also want to help you succeed in your career with Visa. Our IS team takes their honed knowledge of how our clients actually use our products into a wide range of outstanding roles within Visa.
What Youll Do Day To Day:
- Get hands-on with our products! There is no better way to learn how it works.
Use your Cybersource product knowledge to scope refine and shape the clients project work. The Implementation Consultant can enable and inspire our clients.
Collaborate across the business to identify and develop additional opportunities as they arise. That may be within the clients environment but it could be in ours.
Continue to develop your knowledge the payments space is ever changing and the skills we need are evolving.
Provide ongoing technical expertise guidance and support to new and existing clients
Provide technical delivery & implementation expertise and engagement for the successful deployment of the Cybersource services
Create trusted adviser relationships with our clients set realistic expectations and keep their priorities close to hand.
Be a coach and mentor for your teammates as no one person can know it all.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Payments or Risk experience is a plus but well teach you everything you need to know.
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD)
Significant demonstratable experience of providing consultancy led engagement to top tier financial & technical clients across the SaaS environment.
Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment
Experience of cross functional collaboration between technical service delivery support & commercial facing teams.
Demonstrate working knowledge of intermediary level of programming & scripting skills (Java PHP C/.NET HTML etc.) for effective implementation of the CyberSource products & services.
Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
Confident speaker with ability to present interact and connect with executives and engineers
Natural ability to understand and articulate complex concepts in a clear and concise manner
Strong personal desire to improve and expand industry-related knowledge
Excellent verbal and communication skills with strong analytical and problem-solving skills.
Fully fluent in mainstream software applications for writing presentation data management
A motivation to solve technical and business problems for clients.
Excellent prioritization skills and ability to manage workload to meet customer expectations.
Proficiency in English and Spanish.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
