Operations Management: Oversee daily spa activities ensuring smooth service delivery and adherence to standards.
Staff Leadership: Recruit train schedule and motivate spa staff to maintain high performance and morale.
Customer Experience: Ensure guests receive exceptional service resolve complaints and maintain a welcoming atmosphere.
Financial Oversight: Manage budgets monitor profit and loss statements and adjust operations to meet financial goals.
Marketing & Sales: Develop promotions implement marketing campaigns and analyze market trends to stay competitive.
Compliance & Safety: Maintain cleanliness ensure equipment functionality and comply with health and safety regulations.
Inventory Control: Manage supplies track usage and coordinate with vendors for timely replenishment.
Qualifications :
Minimum of 5 years experience in spa management or hospitality leadership.
Strong leadership and interpersonal skills to manage diverse teams.
Excellent organizational and multitasking abilities.
In-depth knowledge of spa treatments wellness trends and hospitality standards.
Financial acumen for budgeting forecasting and revenue management.
Marketing and customer relationship management expertise.
Ability to maintain a calm professional demeanor in a fast-paced environment.
Proficiency in scheduling systems POS software and inventory management tools.
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more