Associate Service Desk Technician

Steampunk is seeking an Associates Service Desk Technician to work with the Chief Information Officer Team to support the internal IT infrastructure and personnel IT technology requirements as the company grows.

• Build integrate and deploy computer technology to new and current Steampunk employees and contractors
• Assist with new hire orientations with new IT technology configurations software and remote access
• Troubleshoot Steampunk technology hardware and software issues and escalate as needed
• Repair replace and redeploy technology when required
• Organize and monitor Steampunk technology assets in Azure/Intune and track inventory
• Enforce Steampunk IT policies and configurations with all deployed IT technology
• Work with the CIO Team to test deploy and troubleshoot new technologies
• Provide input for creating and updating Steampunk IT policies and procedures

Required:

• Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting andconfigurations
• Ability to install and configure Windows MacOS and iOS operating systems on laptops and devices.
• Manage user groups and computer accounts in Microsoft Azure
• Ability to integrate and troubleshoot technology with printers conference room AV connections Teams callsremote access to Steampunk cloud systems
• Experience with troubleshooting Microsoft (Office) 365 applications
• Possess good communication skills and the ability work directly with Steampunk employees and contractors totroubleshoot IT issues
• Must be local to the DMV and will require to be in office 4 days per week
• Knowledge of Steampunk IT/Azure Systems

Preferred Skills:

• Associate or bachelors Degree in a Technical Related Field
• Azure Active Directory/Intune integration experience
• FreshService or similar IT ticketing system
• Audio and Video Experience
• Experience with the Slack and Microsoft Teams application
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Understanding of Agile methodologies
• Microsoft and/or Apple certifications are a plus

Steampunk relies on several factors to determine salary including but not limited to geographic location contractual requirements education knowledge skills competencies and experience. The projected compensation range for this position is $45000 to $80000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunks total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is aChange Agentin the Federal contracting industry bringing new thinking to clients in the Homeland Federal Civilian Health and DoD sectors. Through ourHuman-Centered delivery methodology we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As anemployee owned company we focus on investing in our employees to enable them to do the greatest work of their careers and rewarding them for outstanding contributions to our growth. If you want to learn more about our story visit.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by participates in the E-Verify program.